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Trưởng Bộ Phận (Call Center Group)

Toyota Financial Services Vietnam Company Ltd (TFSVN)
Posted: 04/01/2017

Employment Information

Job Description

  • Set up & manage the call centre activities
  • Co-ordinating with Customer Services team to deal with processing customer information and requests/ queries
  • Training Customer Services staff with call center skills
  • Entrench Toyota Financial Services as the Toyota Dealers' first choice for financial and related services through quick, effective and accurate data entry and loan contract settlement
  • Provide transparent and regular reporting on status, timelines, success and failures on all Customer
  • Handle customer inquiries, complaint by telephonically and follow up customer calls where necessary
  • Ensure all compliance requirements are documented, procedures written, control points implemented into business processes and reporting undertaken within prescribed timelines
  • Ensure all legal documentation is kept safely; securities are registered and maintained accurately.
  • Other duties/tasks assigned by Head of Dept.

Job Requirement

  • Degree qualified in a quantitative discipline.
  • Previous customer service experience and strong experience in call centre operations.
  • Experience in a team management is a plus
  • Effective written and oral communicator.
  • Good time management skills
  • Good attention to detail
  • Willing to be multi-skilled

More Information

  • Degree: Bachelor
  • Age: 34 - 40
  • Gender: Female
  • Job type : Permanent

Company Overview

Toyota Financial Services Vietnam Company Ltd (TFSVN)

Company size: 50
One of the world’s most admired automotive financial services companies. Operating in 34 countries and regions, with more than 11 million contract...Detail
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Trưởng Bộ Phận (Call Center Group)

Toyota Financial Services Vietnam Company Ltd (TFSVN)

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