Thông báo

Vui lòng đăng nhập để thực hiện chức năng này

Đăng nhập bằng:

Assistant Operation/Front Office Manager

California Fitness & Yoga Centers
Ngày cập nhật: 31/05/2017

Thông Tin Tuyển Dụng

Mô tả Công việc

FUNCTIONAL OBJECTIVE:

  • Achieve 5 star rating in customer care and facilities management while assisting to maintain cost efficiency for operational budgets.
  • Actively participate in staff retention and development.
  • Achieve Company profit targets through innovative retail products and services.

30% Team Development

  • Assist to recruit, hire, counsel, supervise and motivate development and discipline of staff
  • Organize efficient work schedules and meetings with own team for updates and functional training on a consistent basis
  • Achieve minimal staffing targets and staff retention while maximising productivity
  • Propose and contribute ideas to staff development program at all times
  • Ensure team has active involvement in Daily Staff Line-up Program

25% Customer Service

  • Drive customer service training and procedures, audit on a consistent basis
  • Manage high level of customer satisfaction by ensuring their needs and requests are attended to in a timely manner
  • Spend a minimum of 2 hours at Reception Desk during peak hours - interact with members and guests; observe staff interaction
  • Achieve Club efficiencies by proposing Policy and Procedural improvement
  • Ensure procedures and systems are practiced within the scope/requirement of the Company
  • Plan and execute Member Retention programs – eg Happiness Fund management

15% Facilities Management

  • Maintain 5 star standard facilities through auditing, feedback and reporting.
  • Ensure Daily Club Audits are conducted and filed accordingly
  • Direct and train in-house and vendor supplied cleaners
  • Ensure maintenance checks are conducted and issues handled in a timely manner
  • Ensure safety of staff and members are in order at all times - train and prepare for incidents, injuries
  • Conduct and report stock take of supplies and products

10% POS and Agreement Management

  • Ensure Marketing promotions are accurate and adhered to as per Company policies and standards
  • Manage, train and audit staff and system to ensure 100% POS accuracy
  • Manage and report all payment methods and discrepancies
  • Ensure Agreement policies and procedures are adhered to at all times, report missing agreements to relevant departments

Yêu Cầu Công Việc

This role requires a candidate with experiences and skills in front office & facility management, customer service, and dealing with government officers.

  • Possess a strong mentality and capability to work under high pressure
  • 4-6 years of experience in service, hospitality with 1-2 years of experience in team leader, assistant manager level.
  • Capability to handle difficult situations or feedback from customers.
  • Flexible, active, assertive, resilient.
  • Fluent English communication.

Thông tin khác

  • Bằng cấp: Cao đẳng
  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

California Fitness & Yoga Centers

www.cfyc.com.vnQui mô công ty: 500
"CHÚNG TÔI MUỐN CHỨNG MINH RẰNG ĐỂ CÓ ĐƯƠC CUỘC SỐNG TỐT VÀ LÀNH MẠNH HƠN, BẠN KHÔNG NHẤT THIẾT PHẢI TUÂN THEO KỶ LUẬT THÉP HOẶC PHẢI HY SINH; THAY VÀO...Chi tiết

Các công việc tương tự

Assistant Operation/Front Office Manager

California Fitness & Yoga Centers

Nhận email việc làm tương tự

Tạo thông báo việc làm tương tự với việc làm này.