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Client Service Manager (GCB5), GLCM

HSBC Vietnam
Ngày cập nhật: 18/08/2017

Thông Tin Tuyển Dụng

  • Nơi làm việc: Hồ Chí Minh

    Cấp bậc:

  • Kinh nghiệm: 8 - 10 Năm

    Lương: Cạnh tranh

  • Ngành nghề: Ngân hàng

    Hết hạn nộp: 31/08/2017

Phúc lợi

  • Đào tạo

Mô tả Công việc

  • Communicate with stakeholders at a local/regional/global level; ensure effective internal and external communication and sharing of such projects
  • Serve as liaison between Client Service and other project stakeholders
  • Support the Regional Head of CM to ensure the performance objectives of the business are achieved
  • Work beyond the scope of the Service function, to support sales, product, operations and the rest of Client Management to deliver the strategic objectives of the business
  • Act as a senior service sponsor to support all top tier clients
  • Accountable for delivering Client Service excellence globally effectively managing any risks and issues
  • Identification of opportunities globally and effectively managing the regional CSM’s to deliver against client promises
  • Identify and introduce service improvements to improve the overall client experience
  • Resolves global client service issues and challenges as the final escalation point
  • Identify opportunities to streamline processes, eliminate redundancy and strengthen relationships
  • Cross selling PCM products appropriate to customer needs and providing superior service support for all PCM solutions
  • By analysing clients activities and providing advice and suggestions to clients to improve
  • Generate referrals for other Global Businesses, e.g. Private Banking (PB), Global Banking and Markets (GBM), Retail Banking and Wealth Management (RBWM), as appropriate
  • Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements
  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets

Yêu Cầu Công Việc

  • Minimum of 8 years working in the banking industry
  • In-depth knowledge of industry standards related to all Cash Management products and services.
  • Experience with or knowledge of local regulatory requirements related to Anti-Money Laundering.
  • Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
  • Proven ability to deliver creative and flexible customer solutions.
  • Ability to understand customers’ business and the fundamentals of running a business
  • Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
  • Ability to interact with business customers at all levels
  • Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
  • Excellent time management, planning and organization skills
  • Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
  • Strong analytical, problem-solving, technical
  • Experience in driving team and individual performance to achieve customer and financial targets
  • Strong leadership and team motivational skills

Closing date for application: 31 August 2017

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức
  • Cơ hội huấn luyện:

    If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Giới thiệu về công ty

HSBC Vietnam

www.hsbc.com.vn
HSBC, one of the leading banking and financial service organisations in the world, is looking for a high-calibre Vietnamese candidates for its offices. The...Chi tiết

Client Service Manager (GCB5), GLCM

HSBC Vietnam

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