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Clinic Operations Manager

California Fitness & Yoga Centers
Ngày cập nhật: 17/05/2017

Thông Tin Tuyển Dụng

Phúc lợi

  • Bảo hiểm theo quy định
  • Phụ cấp
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Chế độ tập thể dục

Mô tả Công việc

30% Team Development

  • Assist to recruit, hire, counsel, supervise and motivate development and discipline of Treatment team (Doctors, nurses, therapists) and Reception team.
  • Coordinate with Dr Eri from Japan to transfer knowledge, service menu, medicine arrangement for treatment team.
  • Organize efficient team’s work schedules and treatment arrangements for clients.
  • Set up meetings with own team for updates and functional training on a consistent basis.
  • Achieve minimal staffing targets and staff retention while maximizing productivity.
  • Manage succession planning and staff development programs
  • Ensure team has active involvement in Daily Staff Line-up Program.

25% Customer Service

  • Drive customer service training and procedures, safety and Medical standard, audit on a consistent basis.
  • Manage high level of customer satisfaction by ensuring they have thorough consultations with relevant doctors, their treatment schedules managed well, their needs and requests are attended to in a timely manner.
  • Spend a minimum of 2 hours at Reception Desk during peak hours - interact with guests; observe staff & Sales team interaction.
  • Ensure procedures and systems are practiced within the scope/requirement of the Company.
  • Plan and coordinate with Sales team to execute Client Retention programs.

15% Facilities Management

  • Maintain 5 star standard facilities through auditing, feedback and reporting.
  • Ensure Medical standard and safety always conducted and filed accordingly.
  • Ensure safety of staff and members are in order at all times - train and prepare for infections, complications and complaints.
  • Direct and train in-house and vendor supplied cleaners.
  • Ensure maintenance checks are conducted and issues handled in a timely manner.
  • Conduct and report stock take of supplies and products.

10% POS and Agreement Management

  • Ensure Marketing promotions are accurate and adhered to as per Company policies and standards
  • Manage, train and audit staff and system to ensure 100% POS accuracy
  • Manage and report all payment methods and discrepancies
  • Ensure Agreement policies and procedures are adhered to at all times, report missing agreements to relevant departments.

15% Cost and Budgetary Management

  • Assist to source and compare vendors and manage purchase ordering processes and controls
  • Discuss budgetary needs with Clinic Director for more efficient control.
  • Propose and initiate ideas to do more with less – without lowering service standards

5% The 7 Habits of Our Highly Passionate Team

  • We make Life Better by doing what we Love.
  • We are Mavens of Making Life Better through Fitness.
  • We Play & Have Fun doing our jobs – Fitness is Fun.
  • We Celebrate Growth and Recognize Achievement.
  • We Train, Train, Train, Train, Train – Constant and Never Ending Improvement is in our DNA.
  • We are Responsible; always acting with Integrity & Accountability.
  • We maximize our Value by always doing & delivering more with less.

Yêu Cầu Công Việc

  • Passion for Beauty business, Beauty experience preferred.
  • 2 plus years of business management experience in a service oriented industry, Bachelors degree.
  • English speaking is essential.

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

California Fitness & Yoga Centers

www.cfyc.com.vnQui mô công ty: 500
"CHÚNG TÔI MUỐN CHỨNG MINH RẰNG ĐỂ CÓ ĐƯƠC CUỘC SỐNG TỐT VÀ LÀNH MẠNH HƠN, BẠN KHÔNG NHẤT THIẾT PHẢI TUÂN THEO KỶ LUẬT THÉP HOẶC PHẢI HY SINH; THAY VÀO...Chi tiết

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Clinic Operations Manager

California Fitness & Yoga Centers

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