Receive complaint from customer and find out the solution together with other department.
SOP set up in terms of account management and order management.
Build customer service culture and ensure high customer satisfaction on SML.
Ensure in time response (24 hours) to customer on inquiry & order management.
Ensure on time delivery to meet customers' expectation.
Ensue data accuracy to customer & operation team.
Handle daily, weekly and monthly report to supervisor.
Join in training to get full fill understanding about handling orders/queries.
Main contact of oversea requirement.
Maintains work flow by monitoring steps of the process.
Yêu Cầu Công Việc
Must speak, write, read English, other languages such as Chinese, Cantonese… will be an advantage.
At least 1 year of working experience with customer services, solving problem… Experience on label/garment/printing is more appreciated.
Good at computer skill of Microsoft Works, Microsoft Excels, Microsoft Powerpoint
Be Smart, honest, friendly, hard working, able to work under pressure, careful, active, teamwork and considerable .
Good problem solving & communication skill with internal & external
Thông tin khác
23 - 30
Hình thức: Nhân viên chính thức
Giới thiệu về công ty
Công Ty TNHH SML Việt Nam
http://www.smlgroup.comQui mô công ty: 100-500
Since it began in 1985, the privately held SML Group has rapidly emerged as a world leader in manufacture and supply of garment trim to the apparel...Chi tiết
Since it began in 1985, the privately held SML Group has rapidly emerged as a world leader in manufacture and supply of garment trim to the apparel industry. As a truly global company, strategically position in over 40 locations, we are well aware of the markets need to supply in country quality products on time at the right price. With expert personnel, drawn from within the industry we can provide cost effective, efficient and design inspired solutions to such problems face by Brands and Retailers alike
CONTROL - By early next year 2013, with inhouse production such as label factory in Vietnam (Binh Duong), we not only have control over our production but also our quality, delivery and price. Consistent design, color and quality worldwide is standard as part of our service.
VISION - Be the most preferred global brand identification solutions provider and exceed customer expectations in quality, price, services and speed.
INTEGRITY - Act according to our beliefs and values in order to make ethical business decisions, treat people with honesty and care for our community at all time.
QUALITY - Deliver the right solution the first time and at the right time.
BALANCE - Optimize planning and action; Harmonize Eastern and Western Culture.
INNOVATION - Promote creativity in processes, products and services
TEAMWORK - Nurture trust, sharing, harmony, respect, open-mindedness and a threat free working environment