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Customer Service Executive / Merchandiser

Ngày đăng: 10/01/2017

Thông Tin Tuyển Dụng

Mô tả Công việc

  • Handle label order from receiving to shipment.
  • Reply any inquiry from customer.
  • Receive complaint from customer and find out the solution together with other department.
  • SOP set up in terms of account management and order management.
  • Build customer service culture and ensure high customer satisfaction on SML.
  • Ensure in time response (24 hours) to customer on inquiry & order management.
  • Ensure on time delivery to meet customers' expectation.
  • Ensue data accuracy to customer & operation team.
  • Handle daily, weekly and monthly report to supervisor.
  • Join in training to get full fill understanding about handling orders/queries.
  • Main contact of oversea requirement.
  • Maintains work flow by monitoring steps of the process.

Yêu Cầu Công Việc

  • Must speak, write, read English, other languages such as Chinese, Cantonese… will be an advantage.
  • At least 1 year of working experience with customer services, solving problem… Experience on label/garment/printing is more appreciated.
  • Good at computer skill of Microsoft Works, Microsoft Excels, Microsoft Powerpoint
  • Be Smart, honest, friendly, hard working, able to work under pressure, careful, active, teamwork and considerable.
  • Good problem solving & communication skill with internal & external

Thông tin khác

  • Độ tuổi: 23 - 30
  • Hình thức: Nhân viên chính thức
Job tags / Kỹ năng:Merchandiser Customer services
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Customer Service Executive / Merchandiser

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