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Customer Service Executive

Công Ty TNHH 3M Vietnam
Ngày cập nhật: 12/08/2017

Thông Tin Tuyển Dụng

Phúc lợi

  • Máy tính xách tay
  • Bảo hiểm theo quy định
  • Thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương

Mô tả Công việc

3M Vietnam is urgently looking for a Customer Service Executive to work on the night shift, ensuring 24/24 customer service operations.

The incumbent's main tasks include:

- Performs order management including shipping routings, order consolidations, expedites, investigates customer billing issues related to the assigned customers.

- Reviews purchase order requirements to ensure compliance with 3M terms and conditions. Follows up with customer before accepting orders in case of non-compliant orders

- Handles sample processing

- Ensure all customer complaints are resolved effectively and efficiently.

- Manage and maintain logistics systems to support customer‘s requirements

- Analyses, recommends, and suggests alternative solutions to meet customer needs and/or account specific needs.

Yêu Cầu Công Việc

Qualifications:

- College's Degree or above

- Proficiency in written English;

- Proficiency in Microsoft Office application

Years of experience

- More than 6 months’ experience in customer service or logistics/warehouse management.

Skills required

- Well-organized and detailed;

- Customer-oriented and strong negotiation skills

- Be patient, active, responsible, hard-working and accurate at work;

- Ability to work under high pressure and strict deadlines;

- Good interpersonal skills

JOB LOCATION:   

3M Hanoi Office

GELEX Building

52 Le Dai Hanh Street

Hai Ba Trung District

Hanoi

WORKING TIME:

- Working hours from 8pm to 5am(Night shift)

- Working 5 days/week from Thursday to Monday including weekend as customer works on weekend.

   Off days on Tuesday and Wednesday

Thông tin khác

  • Bằng cấp: Cao đẳng
  • Độ tuổi: 22 - 30
  • Hình thức: Thời vụ/ Nghề tự do

Giới thiệu về công ty

Công Ty TNHH 3M Vietnam

http://www.3m.com
3M Vietnam is 100% US based Company, a subsidiary of 3M US, is ranked one of top innovation companies in the world. 3M is fundamentally a science-based...Chi tiết

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Customer Service Executive

Công Ty TNHH 3M Vietnam

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