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Customer Service Manager

Lien A Company Ltd.
Ngày cập nhật: 28/04/2017

Thông Tin Tuyển Dụng

Mô tả Công việc

Customer Service Manage shall lead & supervise a team of Customer Service Experts to deliver high-quality service that exceeds expectation. She shall help the organization to build successful & long-term relationships with customers by:

  • Providing overall leadership for customer service staff, including service & product trainings, coaching, recruiting,...to ensure provision of consistently high standards of customer service to external and internal customers.
  • Developing customer service procedures, policies & standards for Company
  • Leading Customer service team in providing help & advice to customers who use company’s products or services
  • Identifying and recommend the strategies & solutions that would improve service quality, productivity & profitability based on analysis of service trends, root causes of service issues & customer service best practices
  • Analyzing statistics or other data to determine service effectiveness & pointing out the suggestion for improvement
  • Monitoring accuracy of customer reports and customer database management
  • Coordinating closely with relevant departments: Sales, Marketing, Design,...to develope, implement & analyze the effectiveness of customers’ programs regarding pre-sales, sales & after-sales activities like: Promotion, Maintenance, Product Installation,...
  • Measuring customer satisfaction through customer feedback; Providing optimal solutions to customer concerns & ensuring prompt resolution to customer complaints.
  • Performing other tasks assigned by Commercial Director.

Yêu Cầu Công Việc

  • Female, University graduation major in Business Management, Economics or relevant major
  • At least 6 years of work experience in Customer care and at least 2 years’ experience in Managerial level
  • Customer care experience in Furnishing, Interior or FMCG industry is an advantage
  • Strong experiences with Call Center system
  • Extensive knowledge & experience in Crisis management &  human behavior
  • Excellent leadership and team management skills
  • Excellent written & oral communication skills
  • Excellent customer service & interpersonal skills
  • Good Problem solving skill
  • Good Statistic & analysis skills
  • Good in English (both 4 skills)
  • Ability to work under high pressure
  • Dynamic, progressive, detailed & customer-oriented
  • Possess nice voice
  • Good appearance & professional manner.

 * WHY JOIN US:

You have strong passion with Customer Service Career? You are looking for a dynamic, friendly & professional environment together with attractive benefit package? Join us to be a member of LIEN A's family to:

  • Harmony into dynamic & professional environment together with an energized & friendly team members.
  • Enjoy a lot of fun & smile created by exciting events.
  • To be attended many useful training courses to develop soft skills & specialised skills which supplement for your effective work.
  • Entitled an attractive benefit package which reward adequately for your performance (13th monthly salary & bonus upon your achieved KPI & Company’s business).

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

Lien A Company Ltd.

www.liena.com.vnQui mô công ty: 500+
  * ABOUT US: Established in 1975, Lien A is one of the leading manufacturers & exporters of mattress, pillow & interior products. Our...Chi tiết

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Customer Service Manager

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