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Customer Service Staff (Sea And Air Import)

Indo Trans Logistics
Ngày cập nhật: 21/02/2017

Thông Tin Tuyển Dụng

Mô tả Công việc

1. OVERALL RESPONSIBILITY

  • Handle all Air and Sea Import Shipments to Hanoi airport / Haiphong port

2. MAIN RESPONSIBILITY

Duties and responsibilities include, but are not limited to:

  • Handling nominated and free-hand shipments,
  • Receiving Pre-alert via Mail or UPS System & open the file,
  • Checking documents, all details of each shipment; come back to origin agent for any discrepancies between HB/L and MB/L,
  • Track & trace for arrival time of each shipment,
  • Arranging delivery for DDU / DDP shipment, import tax & duty as per UPS rule, if any,
  • Contacting with carriers for payment of destination charge, if any,
  • Updating system as per SOP
  • Releasing D.O to consignee,
  • Solving all related concerns / problems.
  • Handling customer enquiries professionally to maximize customers’ satisfaction.
  • Tactful in dealing with customer concerns, services recovery and special service requirements.
  • Improve bottom line results by collecting customer feedback for management review and/or suggesting ways to enhance work efficiency.
  • Perform other duties as assigned.

Yêu Cầu Công Việc

  • Diploma/Degree in Economics (International Business, Logistics,  Sea Transportation) or relevant field
  • At least 2-3 year experience in Forwarding/ Logistics/ Express/ Transportation.
  • Prefer to have experience with handle global account or use E2K
  • Good communication skill in English and Vietnamese

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: 25 - 35
  • Giới tính: Nữ
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

Indo Trans Logistics

www.itlvn.com
Indo Trans Logistics (ITL) is dedicated to the goal of being the premier regional solutions provider for integrated Logistics, Freight & transports...Chi tiết
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Customer Service Staff (Sea And Air Import)

Indo Trans Logistics

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