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Field Engineer Coordinator

Công ty TNHH Harvey Nash Việt Nam
Ngày đăng: 14/10/2016

Thông Tin Tuyển Dụng

Mô tả Công việc

1. Pre-Sales:

  • Coorperate with Sale PIC in visiting customers (Fleet approach) to perform checks, gather informations (operating condition, tire using condition) then analyze customers' needs. Based on this, make product suitable recommendations for customer to maximize the tire using efficiency for customers.
  • Conduct the monitoring test (Field Test) & follow up to estimate the power of products compare with competitors: get the actual datas for approaching customers and facilitate for product planning.

2. Post-Sales:

  • Analysis of technical problems, troubleshoots through service and perform product testing to help improve product reliability, safety and maintainability for customers.

3. Presentation/Training:

  • Organize Product Training/ Seminar/ Product Introductions for customers and dealers (included FCs, normal dealers, sub-dealer, car dealers).
  • Providing the basic tire knowledges for customer to enhance the tire using efficiency, saving costs as well as ensure the safety when operating on roads.
  • Helping the dealers have the best tire knowledges to consult well for customers through which increase sale.

4. Market analysis:

  • Perform market survey (e.g. vehicle counts, weight, scrap tire, road conditions, dealers, customers, competitors information) and data compilation and analysis.
  • PIC of TBR Competitors information survey: Build up the database of competitor information in Vietnam; Utilize to better and simplify product line up of BS tires to compete with competitor and meet the market demand.
  • Grasping the current market situation to have the most suitable products for market to increase sales as well as provide the products meet the requirements of customer.
  • Providing the actual data for product planning.

5. PIC of Fleet approach:

  • Follow up the Fleet approach activity of FE team.
  • Grasping the tire using situation of BS products as well as competitors in each segments and each territory.
  • Support Sale team increase the sale for end-users (Fleets)

6. Market QA:

  • Claim tire handling to resolve the claim tires of customers: help customer understand about the cause of tire damages & give the countermeasures for customer to prevent the damages happen again.
  • Contact with BSCAP to get the approval for accept warranty cases then do the procedure to pay compensation for customers.
  • Raise promtly about the technical issues for team to have the promt actions to ensure the product reliability.

7. Tech PIC of North Coastal area & Hanoi's Neighbor provinces:

  • Support Sale PIC in terms of: Fleet approach, handle the technical issue, increase the service quality of dealer.

Yêu Cầu Công Việc

  • Degree in Engineering discipline or its equivalent (Material/Mechanical Technology Engineer), prefer 1 year experience in technical services
  • Orientation of Engineering
  • Good IT skills and knowledge in computer, system administration
  • Passion for the job and a challenging spirit preferred
  • Customer orientated
  • Strong communications and interpersonal skills
  • Teamwork skill as well as personal-work skill

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: 23 - 26
  • Giới tính: Nam
  • Hình thức: Nhân viên chính thức
  • Phúc lợi:

    13 month salary + 14 month salary
    Performance bonus
    Private insurance
    Company trip (2 times/year)
    Medical checkup

Giới thiệu về công ty

Công ty TNHH Harvey Nash Việt Nam

Qui mô công ty: 1.000-4.999
Harvey Nash Group one of the world’s leading executive search, professional recruitment and outsourcing company, a trusted advisor to over half of the...Chi tiết
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Field Engineer Coordinator

Công ty TNHH Harvey Nash Việt Nam

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