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MM Mega Market Can Tho (METRO)

Floor Manager Non Food & NFIF - MM Mega Market Cần Thơ (METRO)

MM Mega Market Can Tho (METRO)
Ngày đăng: 14/10/2016

Thông Tin Tuyển Dụng

Mô tả Công việc


  • Help the company to achieve profitable growth by ensuring the achievement of department targets and KPIs in accordance with SOPs & other working instructions. 
  • Contribute toward the effectiveness of the business by ensuring the smooth running of Goods Receiving due to Metro principle and objective METRO.


  • The FM’s activities, which lead to the achievement of objectives, have three main objectives:
  • Maintain/grow loyalty of targeted customers for own division/departments
  • Maintain and improve on sales budget, cost control, margin for all categories particularly food
  • The improvement of the staff’s skills and the communication in the store
  • Execute HO strategies.  Act as an information bridge between HO, store, customer and suppliers.
  • Together with Store Field Operations, develop and implement action plans to tailor specific solutions for target customer groups; thereby increasing their customer loyalty and wallet share.
  • Ensure the responsible departments decorate and maintenance the store well with the minimum cost.
  • Achieve store targets for sales, profit, shrinkage, availability and stock control by implementing the highest standards of daily basic management.
  • Develop staff skills by on the job coaching and implement succession planning within your departments.       


Key Accountabilities:

  • Achieve commercial KPI targets for responsible departments
  • Ensure the whole store operation and management standard when acting duty manager

Key responsibilities

  • Ensure that the highest levels of operational standards are achieved
  • Continuously check sales departments throughout the day, focusing presentation, availability, quality, pricing, zero stock, promotion implementation, tidiness and cleanliness
  • Check customer service levels of staff and deal with any serious customer complaints that arise
  • Execute instructions from H.O. timely
  • Range availability and local customer needs:
  • Spot check assortment to ensure that all articles open to order are available upon the shelf
  • Work with regional local demand coordinator and field operations to ensure that the local assortment is in line with customer needs and reflects seasonal changes
  • Stock & Order
  • Monitor ordering process of DS in order to maximize sales opportunities & minimize stock problem
  • Train and coach DS to help them improve their ordering ability and stock file accuracy
  • Spot check everyday the daily reports used by DS (Zero Stock, 1&2 stock, minus stock, article change, price change, stock corrections).  Take action when necessary
  • Recognize problem departments and together with relevant DS, develop action plans to improve performance
  • Inventory process is respected:
  • Ensure proper implementation of daily, weekly & monthly inventory in accordance with the SOP
  • Spot check counting by department to guarantee the accuracy of the result
  • Monitor results & develop action plans that are used to ensure that the shrinkage targets are achieved
  • To assist in Stock takes
  • Ensuring that Line Managers meeting the P.I deadlines set by Head Office
  • Processing the counts
  • Playing a key role in the annual stock take by assisting the Line Manager in the presentation e.g.
  • Numbering bays
  • Organizing equipment from other stores
  • Planning the times of counting
  • Choosing the most suitable staff to be part of the counting tem
  • Group staff together as appropriate e.g. NF staff to count NF, etc
  • Liaising with the Company Audits as necessary
  • Collating and downloading information to give an initial result
  • Helping with investigations and re-punching after the original count
  • Key Customer Development:
  • Know top 10 customers for your departments and check weekly the development of your DS top 10 customers for their department
  • Communicate daily with Store Field Operations team and ensure customer requirements and new customer developments are communicated to HoD.
  • Ensure that new products are introduced to Field Operations and problems discussed are followed-up and a satisfactory solution found
  • Ensure customer orders given by Filed Operations are ordered and prepared in time
  • PCS & Market Knowledge
  • Coordinate DS to carry out price checks in accordance with the PCS process. Spot check their work to ensure that the information is accurate.  Cooperate with Secretary to DCM to ensure that the PCS information provided to H.O. is timely and accurate
  • Work with DS to monitor the sales and stock situation of articles within the PCS basket
  • Understand market trends and keep OM updated with regards to changing information and important issues
  • Staff management:
  • Convey clear objectives and discuss department performance to DS and staff via daily briefings and weekly meetings
  • Provide constant on the job training and coaching to DS
  • Develop succession planning for staff within responsible departments
  • Ensure staff follows company regulations and give counseling or disciplinary action if required
  • Manage his area with the following routines:


  • Check together with his DS the cleanliness, tidiness, presentation, freshness, quality, rail card, 0 stock especially MM, planogram, trolley with remaining articles, etc, to sum up check result for daily activities of department
  • Check turnover especially MM sales, stock level, lists of 0 stocks, 1/2 stocks, minus stocks, daily inventories (10 items per department), articles change, price correction, stock correction, situation of good receiving, ordering, price deviations
  • Office routine: mails, customer complaints, meetings, discussions, etc.


  • Prepare the next MM presentation & ordering with the head of department
  • Checking and approving department working schedules
  • Update special reports (old stock, articles status one without stock, etc.)


  • Checking and approving monthly inventory list of (fresh food) departments
  • Meeting with his head of department for a general overview of TO, shrinkage, FTE (full time employee), rotation, customer’s information with the FM of the CC, general


  • Prepare execution of the yearly inventory
  • Evaluation of the performance of Department Supervisor in his/her responsibility area
  • Be responsible for the Goods Receiving process
  • Deploy and manage closely deliver and receive goods procedure.
  • Assure goods receiving and delivering are enough quantities and quality
  • Manage goods in store tight, neat and safe.
  • Predict risks may lead to lost goods, food poison to upper manager and security department in order to have timely decisions.
  • Make sure all equipments are in good condition; assure in using equipment, stationery efficiently with lowest cost
  • Help the store to save cost and keep a commercial appearance by controlling the activities of the store maintenance and decoration
  • Ensure that all assets are recorded and properly maintained.
  • Check in detail the maintenance and quality of the store and that small repairs are carried out timely
  • Ensure that equipment is well maintained and serviced so that it can outlive the life of its depreciation
  • Spot check that signage and decoration is produced timely, is up to date and is well maintained
  • Ensure that HO instructions relating to store decoration and maintenance is executed
  • Coach DM to continuously search for ways to save cost with regards to the operation and running of the store

Yêu Cầu Công Việc

- Education Background: University graduated

- Minimum 3 years in FMCG experience with similar position will be a must.

- Core Competencies

  • Customer, market & product knowledge
  • Selling skills, communication & negotiation skills, management skills, training & coaching skills.
  • Customer oriented, Assertive, Confident, Service oriented, Result oriented

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

MM Mega Market Can Tho (METRO)

MM Mega Market Can Tho (METRO)
MM Mega Market is a wholesaler offering a food and non-food product mix to it's registered card-holding customers in a national network of Cash and Carry....Chi tiết
Các công việc tương tự Xem tất cả

Floor Manager Non Food & NFIF - MM Mega Market Cần Thơ (METRO)

MM Mega Market Can Tho (METRO)

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