Answers the phone in a cheerful, professional manner, assists the caller or directs the calls to the appropriate staff members.
Creates and maintains a refined yet welcoming and proficient guest registration experience.
Determines credit, renders bills, and receives cash and credit payments in an efficient and accurate manner.
Audits and balances cash drawer in beginning and end of shift.
Creates, updates, and presents guest folio.
Controls and issues keys to locker rooms.
Responds to guest inquiries and resolves guest concerns in a diplomatic and professional manner.
Implements the tee time booking systems and procedures.
Implements effective tee time management procedures to ensure the availability is optimized.
Assists in the planning and preparation of meetings, conferences and tournament.
Assists to prepare passport & scorecard for tournament, large groups or The Grand guest when you have accurate information.
Positively collaborates and communicates proactively with Operation Team and other departments regarding daily arrivals, VIPs, special requests, group needs, check outs and other guest needs that might arise.
Communicates any unusual circumstances, events or guests with Supervisor.
Maintains close work relationships with other departments and their leaders to promote feedback and efficient operations.
Ensures all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.
Keeps leadership informed on a timely basis of any undue variance from expected results.
Yêu Cầu Công Việc
Must be well – groomed, honest and trustworthy.
Must demonstrate sound work ethics.
Must possess strong customer service, oral communication and organization skills as well as telephone handling skills.
Ability to work with sensitive and confidential information.
Ability to perform multi tasks and work on own initiative.
Good computer skills & data entry skills.
Minimum of 1 year’s previous experience as a Reservation/Receptionist/ Cashier is an advantage.
Previous experience of using a computerized POS system is an advantage.
Previous experience of Golf Course is an advantage
Thông tin khác
Hình thức: Nhân viên chính thức
Giới thiệu về công ty
Công Ty TNHH Dự Án Hồ Tràm
Located only 2.5 hour drive from Ho Chi Minh City, The Grand Ho Tram Strip’s first luxury integrated resort is drenched in tropical sunshine and...Chi tiết
Located only 2.5 hour drive from Ho Chi Minh City, The Grand Ho Tram Strip’s first luxury integrated resort is drenched in tropical sunshine and bordered by the untouched beaches fringing the East Sea. Combining elegant and gracious services with entertainment that pushes the limits, our resort is the perfect mix of exciting day life and exhilarating nightlife. The first phase of the integrated resort includes:
• 541 luxury rooms (55 suites)
• 13 restaurants and bars, including a nightclub and a cigar bar
• Convention center and meeting rooms totaling 2,200 square meters
• 18-hole golf course designed by Greg Norman, opening in January 2014
• High-end retail shopping area (2014)
• Full service spa (2014)
• 3 pools overlooking the beach with beach cabanas and pool bar
• Kids and Teens Centers The second phase, which was started in October 2012, will incorporate a new tower containing 559 additional guest rooms.
When complete, the resort will comprise 1,100 five star hotel rooms, including suites and villas