Oversee all aspects of the daily operation of the hotel’s In-Room Dining (IRD) operation.
Supervise all IRD personnel including hiring, training, motivating, appraising, rostering and managing staff daily work.
Respond to guest complaints in a timely manner by working with other F&B managers and keeping them informed of F&B issues as they arise.
Ensure all staff are meeting all established standards of service through ongoing and recurrent training.
Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily.
Conduct daily and monthly meetings to ensure effective communications between shifts and among staffs.
Regularly review house counts, forecast and VIP list for proper work arrangement and service.
Ensure compliance with all local and hotel health and sanitation regulations.
Assist in the development of marketing initiatives, menu items, and other items to stimulate growth in sales for IRD, when required.
Conduct regular checks of inventories related to IRD and make orders.
Be aware of and assist to control current budgeted and forecasted revenues, profits and expenses.
Ensure all current accounting and HR policies are being adhered to.
Prepare and submit required reports in a timely manner.
Perform any other reasonable duties as required and directed.
Yêu Cầu Công Việc
Fluent in English and Vietnamese, both written and spoken
Good computer skills
Hotel management college diploma or above
Knowledge of principles and processes for providing personalized customer service
Ability to develop and sustain productive customer relationships, actively seeking information to understand and address customers' needs
Creative and well-organized, willing to work in shifts and under high pressure
At least one year experience in supervisory skills in the same capacity
Working experience with international hotel in the same position (priority)
Thông tin khác
25 - 35
Hình thức: Nhân viên chính thức
Giới thiệu về công ty
New World Saigon Hotel
www.newworldhotels.comQui mô công ty: 513
Centrally located within the business hub at District 1, New World Saigon Hotel offers 533 tastefully appointed rooms. Just 20-minutes’ drive from Tan Son...Chi tiết
Centrally located within the business hub at District 1, New World Saigon Hotel offers 533 tastefully appointed rooms. Just 20-minutes’ drive from Tan Son Nhat International Airport, the hotel is within easy reach of Ben Thanh market and many of Ho Chi Minh City’s most popular attractions, making it a perfect choice for leisure or business trips. Granted the Rakuten Travel Award 2013 and Agoda Gold Circle Award 2013, this international five-star hotel presents the finest in modern Oriental hospitality.