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IT Support (Helpdesk)

Renesas Design Viet Nam Co., Ltd.
Ngày cập nhật: 16/02/2017

Thông Tin Tuyển Dụng

Mô tả Công việc

  • Receiving support requests directly from users, via emails or hotlines, logging tickets to the Helpdesk system, and confirming the reception of requests to users in a timely manner
  • By oneself or together with the team, analyzing the issues, proposing solutions and implementing them in accordance with guidelines for common IT tasks. Main areas of support include PCs (hardware/software/connectivity), LAN cabling, Wireless, printers, fax machines, scanners, photocopying machines, projectors and other IT devices
  • Setting up PCs/Laptop (hardware/software/connectivity) for newcomers and RVC employees
  • Maintaining/Upgrading PCs (hardware/software/connectivity) and other IT devices for current users when requested
  • Completing other technical tasks assigned by IT Supervisor/Manager and the Management;

Yêu Cầu Công Việc

  • University graduate with major in IT network or relevant.
  • Good knowledge in PC and other IT devices’ hardware/software/connectivity, including Windows and Linux operating systems, good skills in analyzing, diagnosing and trouble-shooting issues
  • Good knowledge in network, server, corporate web tool/application
  • Have knowledge in web programming (PHP, C#, HTML, etc.)
  • Good communication in English.
  • Have good working attitudes and working behaviors
  • Possessing customer/service oriented mentality
  • Being proactive, willing to learn and to work overtime when requested
  • Being social, communicative, calm and flexible when dealing with users
  • Being innovative, cooperated, responsible, disciplined timely and accurate in performing tasks.

Thông tin khác

  • Bằng cấp: Cao đẳng
  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

Renesas Design Viet Nam Co., Ltd.

http://vietnam.renesas.comQui mô công ty: 501-1000
Renesas Design Vietnam Co., Ltd. (RVC) was founded in October 2004, as one of the main centers for developing sophisticated multifunction System-on-Chips...Chi tiết

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IT Support (Helpdesk)

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