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IT Support (Helpdesk)

Renesas Design Viet Nam Co., Ltd.
Ngày cập nhật: 16/02/2017

Thông Tin Tuyển Dụng

Mô tả Công việc

  • Receiving support requests directly from users, via emails or hotlines, logging tickets to the Helpdesk system, and confirming the reception of requests to users in a timely manner
  • By oneself or together with the team, analyzing the issues, proposing solutions and implementing them in accordance with guidelines for common IT tasks. Main areas of support include PCs (hardware/software/connectivity), LAN cabling, Wireless, printers, fax machines, scanners, photocopying machines, projectors and other IT devices
  • Setting up PCs/Laptop (hardware/software/connectivity) for newcomers and RVC employees
  • Maintaining/Upgrading PCs (hardware/software/connectivity) and other IT devices for current users when requested
  • Completing other technical tasks assigned by IT Supervisor/Manager and the Management;

Yêu Cầu Công Việc

  • University graduate with major in IT network or relevant.
  • Good knowledge in PC and other IT devices’ hardware/software/connectivity, including Windows and Linux operating systems, good skills in analyzing, diagnosing and trouble-shooting issues
  • Good knowledge in network, server, corporate web tool/application
  • Have knowledge in web programming (PHP, C#, HTML, etc.)
  • Good communication in English.
  • Have good working attitudes and working behaviors
  • Possessing customer/service oriented mentality
  • Being proactive, willing to learn and to work overtime when requested
  • Being social, communicative, calm and flexible when dealing with users
  • Being innovative, cooperated, responsible, disciplined timely and accurate in performing tasks.

Thông tin khác

  • Bằng cấp: Cao đẳng
  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

Renesas Design Viet Nam Co., Ltd.

www.renesas.com
Renesas Design Vietnam Co., Ltd. (RVC) was founded in October 2004, as one of the main centers for developing sophisticated multifunction System-on-Chips...Chi tiết
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IT Support (Helpdesk)

Renesas Design Viet Nam Co., Ltd.

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