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Member Relations Officer

California Fitness & Yoga Centers
Ngày cập nhật: 18/05/2017

Thông Tin Tuyển Dụng

Mô tả Công việc

FUNCTIONAL BUSINESS OBJECTIVEs (FBOs):
Process member requests internally under company policy and improve customer service by:

  • Ensuring all CSRs in-policy to be processed timely and accurately
  • Providing quick support for the team in recording, updating and adjusting information on the system

REPORTS TO: Country Member Relations Manager

KEY RESPONSIBILITIES & CRITICAL DRIVERS
70% CSR In-policy processing

  • Review, audit and process all members’ in-policy requests identified from Customer Service Request (CSR) in a professional and effective manner.
  • Consult with Assistant Member Relations Manager to determine the best solution for complex updates or adjustments.

10% Customer Service

  • Deliver timely solutions to members simple requests
  • Ensure related departments receive accurate, consistent and timely response for updating and adjusting information on the system.

20% Tracking and Reporting

  • Follow up with MS team for fully understanding and accuracy in the CSR in-policy record file as per requested by Assistant Member Relations Manager
  • Supervise the input and handle CSR in-policy data for reports of clubs in charge
  • Respond to questions/feedbacks from related Departments regarding CSRs in-policy requests

Yêu Cầu Công Việc

  • College degree above
  • At least 1 year Compliance/ Administrative experience 
  • Computer proficiency with Microsoft Office Suite including Word, Excel, Outlook 
  • Fair English communication
  • Accounting background an advantage
  • Proficient data entry skills
  • Ability to pay attention to details 
  • Willing to learn new things

Thông tin khác

  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

California Fitness & Yoga Centers

www.cfyc.com.vnQui mô công ty: 500
"CHÚNG TÔI MUỐN CHỨNG MINH RẰNG ĐỂ CÓ ĐƯƠC CUỘC SỐNG TỐT VÀ LÀNH MẠNH HƠN, BẠN KHÔNG NHẤT THIẾT PHẢI TUÂN THEO KỶ LUẬT THÉP HOẶC PHẢI HY SINH; THAY VÀO...Chi tiết

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Member Relations Officer

California Fitness & Yoga Centers

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