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Operation Supervisor

An Nam Gourmet
Ngày cập nhật: 18/03/2017

Thông Tin Tuyển Dụng

Mô tả Công việc


  • Analyze all AGM reports per store and identify quality of these results in order to define a corrective actions plan for each one.
  • Coordinate and support store for a right compliance for all AGM process in store.
  • Support and follow AFF Horeca Project (Order, Sales Order, Invoice, Payment, etc.)
  • Support for the creation and the follow up of any kind of reports in order to improve the results in store or for any new project for the company.


  • Make weekly visits and audits in store to ensure the proper implementation of procedures : hygiene, quality, security, customers service, products, price, plannogram…
  • Evaluate the improvements and problematic during each visit to guarantee the best quality of customer service in store
  • Write reports after each audit and communicate results and actions plan per department and per store
  • Identify and analyze staff needs to discuss and have appropriate training schedule
  • Evaluate staff performance & skill level to identify people with potential evolution


  • Have to be sure that organization in store is the most efficient for a high customer service
  • Create and participate at the elaboration of the “AGM Training book” every year and make a presentation on October for the next year
  • Take care and support first training for any new comer (AGM introduction, welcoming book, basic knowledge of products, hygiene, quality & security....) for the perfect application of each AGM procedures
  • Manage the preparation of training materials (translate and make document) on overall topics for the AGM brands, products and customers service, selling/retail skills
  • Support training classes based on the monthly schedule (room booking, fruit and water preparation, water, tasting etc.) and check attendants
  • Ensure and supervise the training session in store for the perfect application of each AGM procedures

Yêu Cầu Công Việc

  • Good communication
  • Ability to train and impart skills
  • Analytical skills in detail with the eyes of customer
  • Management knowledge
  • Understand the technical features of legal, tax, commercial ...
  • Responding to the pace and specific work methods
  • Prioritize the urgency of requests
  • Take steps to facilitate the operation of the service
  • Respect the confidentiality of information processed or communicated


  • University degree with at least 2 year experience at the same position
  • Fluent in Vietnamese and one or more foreign languages: English or French
  • Good command of Microsoft office computer
  • Good analytical mind and organizational skills

Thông tin khác

  • Bằng cấp: Cao đẳng
  • Độ tuổi: 25 - 35
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

An Nam Gourmet
Annam Group has become the premier company in food service and beverages in Vietnam, operating ventures in both retail and wholesale fields....Chi tiết

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Operation Supervisor

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