Analyze all AGM reports per store and identify quality of these results in order to define a corrective actions plan for each one.
Coordinate and support store for a right compliance for all AGM process in store.
Support and follow AFF Horeca Project (Order, Sales Order, Invoice, Payment, etc.)
Support for the creation and the follow up of any kind of reports in order to improve the results in store or for any new project for the company.
AUDIT & MONITORING
Make weekly visits and audits in store to ensure the proper implementation of procedures : hygiene, quality, security, customers service, products, price, plannogram…
Evaluate the improvements and problematic during each visit to guarantee the best quality of customer service in store
Write reports after each audit and communicate results and actions plan per department and per store
Identify and analyze staff needs to discuss and have appropriate training schedule
Evaluate staff performance & skill level to identify people with potential evolution
ORGANIZATION & TRAINING
Have to be sure that organization in store is the most efficient for a high customer service
Create and participate at the elaboration of the “AGM Training book” every year and make a presentation on October for the next year
Take care and support first training for any new comer (AGM introduction, welcoming book, basic knowledge of products, hygiene, quality & security....) for the perfect application of each AGM procedures
Manage the preparation of training materials (translate and make document) on overall topics for the AGM brands, products and customers service, selling/retail skills
Support training classes based on the monthly schedule (room booking, fruit and water preparation, water, tasting etc.) and check attendants
Ensure and supervise the training session in store for the perfect application of each AGM procedures
Yêu Cầu Công Việc
Ability to train and impart skills
Analytical skills in detail with the eyes of customer
Understand the technical features of legal, tax, commercial ...
Responding to the pace and specific work methods
Prioritize the urgency of requests
Take steps to facilitate the operation of the service
Respect the confidentiality of information processed or communicated
University degree with at least 2 year experience at the same position
Fluent in Vietnamese and one or more foreign languages: English or French
Good command of Microsoft office computer
Good analytical mind and organizational skills
Thông tin khác
25 - 35
Hình thức: Nhân viên chính thức
Giới thiệu về công ty
An Nam Gourmet
Annam Group has become the premier company in food service and beverages in Vietnam, operating ventures in both retail and wholesale fields....Chi tiết
Annam Group has become the premier company in food service and beverages in Vietnam, operating ventures in both retail and wholesale fields.
Additionally, the Annam Group imports & distributes famous cosmetics and industrial hospitality equipment brands.
Our success can be attributed to many factors including:
- Our ability to understand our clients’ expectations. Specifically, we assist companies to establish their brands and define their marketing strategies for the Indochine market.
- Our mix of Vietnamese and Western management gives us the diverse leadership necessary to be effective in Vietnam.
- Our quality focus. We ensure quick custom’s clearances, climate controlled transportation and storage, safe and healthy working conditions.
- An Indochine network encompassing North, Central and South Vietnam, Laos and Cambodia..