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Operation & Training Manager

An Nam Gourmet
Ngày cập nhật: 16/06/2017

Thông Tin Tuyển Dụng

Phúc lợi

  • Bảo hiểm theo quy định
  • Du Lịch
  • Thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương

Mô tả Công việc

KEY DUTIES & RESPONSIBILITIES:

MANAGEMENT & MONITORING

  • Manage all Points Of Sales with Sales & Merchandising Managers, Operation & SOP Supervisor and the Training Supervisor to achieve Targets (see KPI), especially Sales
  • Secure and Monitor the Stock Level Management between the Stores and the Warehouses (HN & HCMC) to guarantee availability of stock for our customers
  • Propose a Yearly Budget (P&L) after a final review in November & Respect it during the year after the validation of the final Targets
  • Handle the Monitoring of the main Results of the Stores with an Actions Plan on:

* Sale Report

* Margin Report

* Stock & OOS Report

* Price Report

* Damage Report

* Cash & Payment Report

* P&L Report O/TFO in pending Report

SOP & OPERATION

  • Create all SOP the Company needs for smooth Operations & Communication between at least 2 Departments including Store and/or O&T team members
  • Validate all SOP Process after a period of Test at the “Store School” and Validate the Guideline + Training Session for each of them
  • Ensure a high frequency of Audits in store to ensure the proper implementation & compliance with our SOP : hygiene, quality, security, CRM, products, price, plannogram …

ASSESSMENT & TRAINING

  • Have to be sure that organization (OC) in store is the most efficient for a high Standard of Customer Service
  • Validate and Lead the “AGM Yearly Training Program” in respecting the validated schedule and make 1 proposal on October for the next year
  • Ensure and Supervise the Training session in store for the perfect application of each AGM procedures
  • Monitor and respond to customer feedback with the help of MKT team
  • Lead the training strategy for the store to ensure customer-focus and revenue goals are achieved
  • Secure staff knowledge and Evaluate staff performance & Retail Skill Level to identify people with potential evolution & Motivate Internal Promotion of our staff vs external recruitment

SALES & MERCHANDISING

· Achieve Sales Target within budget – and Customer Service Performance

· Propose all Commercial Action able to boost business in respect of AGM guideline and fluent communication with MKT and PURCH Dpts

· Collect customers’ feedback and competitors’ activities to inform SM/BOM/BOD properly

· Stock Management per Store & Actions Plan to avoid too high rate of OOS in store

· Lead & Follow up the Inventories Schedule validated and all stock in and out based on investigations from a stock report per category

EXPANSION & PROJECTS

· Have to be involved for all new project for AGM and do his best to success and any other tasks given by BOM/BOD

· Search for right new locations and negotiate contracts, terms and condition

· Organize shop maintenance with head office

· Lead projects of opening – new point of sales with head office

· Lead projects of Store Remodeling with a proper Retro Planning chart for smooth Communication & Operations on time and respect the date of opening

· Be able to travel to support operation in various location as required

Attend to opening/event organized by the brand in Vietnam

Yêu Cầu Công Việc

JOB REQUIREMENTS (SKILLS & ATTRIBUTES)

-         Degree in University, Master, etc.

-         At least 5 years experience preferred in relevant industry, and having over 3 years experience at the same level

-         Software skills : Excel, Power point, Word, MS office.

-         High demand in English communication, French is a plus

-         Excellent communication skills, customer & targets oriented

-         Leadership skills

-         Planning & organisation

-         Listening & understanding skills

-         Have knowledge of Food & Beverage & Hospitality/Restoration business environment

-         Have customer network

Thông tin khác

  • Độ tuổi: 40 - 50
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

An Nam Gourmet

www.annam-group.com
Annam Group has become the premier company in food service and beverages in Vietnam, operating ventures in both retail and wholesale fields....Chi tiết

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Operation & Training Manager

An Nam Gourmet

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