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Operation & Training Manager

An Nam Gourmet
Ngày cập nhật: 16/06/2017

Thông Tin Tuyển Dụng

Phúc lợi

  • Bảo hiểm theo quy định
  • Du Lịch
  • Thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương

Mô tả Công việc



  • Manage all Points Of Sales with Sales & Merchandising Managers, Operation & SOP Supervisor and the Training Supervisor to achieve Targets (see KPI), especially Sales
  • Secure and Monitor the Stock Level Management between the Stores and the Warehouses (HN & HCMC) to guarantee availability of stock for our customers
  • Propose a Yearly Budget (P&L) after a final review in November & Respect it during the year after the validation of the final Targets
  • Handle the Monitoring of the main Results of the Stores with an Actions Plan on:

* Sale Report

* Margin Report

* Stock & OOS Report

* Price Report

* Damage Report

* Cash & Payment Report

* P&L Report O/TFO in pending Report


  • Create all SOP the Company needs for smooth Operations & Communication between at least 2 Departments including Store and/or O&T team members
  • Validate all SOP Process after a period of Test at the “Store School” and Validate the Guideline + Training Session for each of them
  • Ensure a high frequency of Audits in store to ensure the proper implementation & compliance with our SOP : hygiene, quality, security, CRM, products, price, plannogram …


  • Have to be sure that organization (OC) in store is the most efficient for a high Standard of Customer Service
  • Validate and Lead the “AGM Yearly Training Program” in respecting the validated schedule and make 1 proposal on October for the next year
  • Ensure and Supervise the Training session in store for the perfect application of each AGM procedures
  • Monitor and respond to customer feedback with the help of MKT team
  • Lead the training strategy for the store to ensure customer-focus and revenue goals are achieved
  • Secure staff knowledge and Evaluate staff performance & Retail Skill Level to identify people with potential evolution & Motivate Internal Promotion of our staff vs external recruitment


· Achieve Sales Target within budget – and Customer Service Performance

· Propose all Commercial Action able to boost business in respect of AGM guideline and fluent communication with MKT and PURCH Dpts

· Collect customers’ feedback and competitors’ activities to inform SM/BOM/BOD properly

· Stock Management per Store & Actions Plan to avoid too high rate of OOS in store

· Lead & Follow up the Inventories Schedule validated and all stock in and out based on investigations from a stock report per category


· Have to be involved for all new project for AGM and do his best to success and any other tasks given by BOM/BOD

· Search for right new locations and negotiate contracts, terms and condition

· Organize shop maintenance with head office

· Lead projects of opening – new point of sales with head office

· Lead projects of Store Remodeling with a proper Retro Planning chart for smooth Communication & Operations on time and respect the date of opening

· Be able to travel to support operation in various location as required

Attend to opening/event organized by the brand in Vietnam

Yêu Cầu Công Việc


-         Degree in University, Master, etc.

-         At least 5 years experience preferred in relevant industry, and having over 3 years experience at the same level

-         Software skills : Excel, Power point, Word, MS office.

-         High demand in English communication, French is a plus

-         Excellent communication skills, customer & targets oriented

-         Leadership skills

-         Planning & organisation

-         Listening & understanding skills

-         Have knowledge of Food & Beverage & Hospitality/Restoration business environment

-         Have customer network

Thông tin khác

  • Độ tuổi: 40 - 50
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

An Nam Gourmet
Annam Group has become the premier company in food service and beverages in Vietnam, operating ventures in both retail and wholesale fields....Chi tiết

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Operation & Training Manager

An Nam Gourmet

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