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Quality Control & Customer Care Executive

ASIA DMC
Ngày đăng: 16/12/2016

Thông Tin Tuyển Dụng

Mô tả Công việc

General tasks

Customer Care:

  • Gather information about the clients from all regional offices to timely update agents; update about clients or their feedback when they are on the ground as well as after they return home.
  • Frequently interact with guides and clients using the services in all areas, especially VIP clients to ensure they are enjoying the best services possible and update all relevant information.
  • Interact/Deal with difficult or disatisfied clients, quickly identify problems, resolve them within his authority or, for complex problems; Provide complaint handling for serious issues.
  • Work closely with Operations, Reservation and Sales and assist them by explaining clients’ situations or advising solutions; Greet groups of clients and assist in special circumstances, including emergencies by airport or hospital escort any time (24/7), check-in, check out, …
  • Monitor booked services, courtesy calls for all clients; Meet and greet agents on FAM trips, as required.

Quality Control:

  • Gather and analyse clients’ questionnaires and feedback to investigate problems and report solutions; Summary and report monthly to all relevant Depts.
  • Report to the staff in Head Office and Regional Offices regarding the problems in an effort to stop them from happening again.
  • Do tour escort/inspections and provide assessment-report/Check the services of suppliers on scheduled/non scheduled basis.

Risk Management

  • Assess and aware of incidents during trip through preparation and customer care.
  • Review and aware of any issues regarding quality of Suppliers (Hotel, Restaurant, Vehicles…) to make sure best services provided.

Yêu Cầu Công Việc

  • 2 Years of Experience 
  • Bachelor's Degree
  • Good command in  English (written and spoken)
  • Good at using Microsoft office (Word, Excel  ...)
  • Communication and listening skills
  • Time management skills
  • Customer service orientation
  • Positive attitude, open minded
  • High proficiency in interpersonal skill
  • Problem solving
  • Foreign cultures understanding
  • Extensive destination knowledge

Special Requirements

  • Flexibility to work overtime
  • Ability to work under pressure
  • Travel as required

Remuneration

  • Saturday & Sunday off.
  • Social & health insurance & PTI care insurance for Accident & Health.
  • Free lunch
  • Warm and friendly environment.
  • Self-control to show individual value.
  • Training opportunities.
  • Internal development and promotion.
  • Travel experiences.

Thông tin khác

  • Bằng cấp: Cao đẳng
  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

ASIA DMC

www.asiadmc.comQui mô công ty: 100-499
Asia is a top destination in the tourism industry for its unique blend of cultures, historic sites and natural beauty. Established in 1997, ASIA DMC (new...Chi tiết
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Quality Control & Customer Care Executive

ASIA DMC

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