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Receptionist (Ha Noi)

California Fitness & Yoga Centers
Ngày cập nhật: 18/04/2017

Thông Tin Tuyển Dụng

Mô tả Công việc

ERI International is a luxury beauty treatments brand of CMG Asia. We are seeking for Receptionists who will perform the following tasks:

FUNCTIONAL BUSINESS OBJECTIVEs (FBOs):

  • Assist in ensuring the smooth operation of the clinic and provide outstanding service to all clients;
  • Ensure all tasks are completed in compliance with company policies and procedures;
  • Ensure clients receive a timely response to all feedback and concerns. Keep the Clinic Assistant Manager informed of such feedback.

REPORTS TO: Operations Assistant Manager

KEY RESPONSIBILITIES & CRITICAL DRIVERS

80% Clinic Operations

  • Customer service: Participate in providing warm and caring service to clients and teammates.
  • Contracts: Complete accurate Ebiz systems and sales contracts and payments by adopting strict control procedures.
  • Systems: Ensure to implement clinic procedures which support the team in providing outstanding service to clients.
  • Audits: Comply all requirements for the clinic operations audit as well as implement any required changes to resolve problems.
  • Facilities: assist to ensure the clinic facilities are consistently at a 5 star standard and report any areas needing improvement

Key Performance Indicator (KPI):

  • Average monthly service evaluation scores of 8.5;
  • Average monthly audit scores of 90%;
  • 95% accuracy in Ebiz system;
  • 100% contract compliance.

20% Self-Development

  • Development: Ensure consistent self-development by actively participating in meetings and departmental and company training.
  • Training: Attend to 26 week on boarding plan and other training courses assigned by the Operations Manager.
  • Corporation: Maintain and develop the spirit of Team Work within the clinic.

Key Performance Indicator (KPI):

  • Training attendance achieve 100% each month (scheduled training);
  • 100% implementation of company policy and procedures.

Yêu Cầu Công Việc

  • Successful completion of high school;
  • Passion for Beauty business, Beauty experience preferred;
  • Excellent presentation;
  • Good at computer skills;
  • Good English communication skills;
  • Good customer service skills;
  • Desire to learn and help people.

Thông tin khác

  • Bằng cấp: Cao đẳng
  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

California Fitness & Yoga Centers

www.cfyc.com.vnQui mô công ty: 500
"CHÚNG TÔI MUỐN CHỨNG MINH RẰNG ĐỂ CÓ ĐƯƠC CUỘC SỐNG TỐT VÀ LÀNH MẠNH HƠN, BẠN KHÔNG NHẤT THIẾT PHẢI TUÂN THEO KỶ LUẬT THÉP HOẶC PHẢI HY SINH; THAY VÀO...Chi tiết

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California Fitness & Yoga Centers

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