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Restaurant Manager

Ngày đăng: 18/10/2016

Thông Tin Tuyển Dụng

Mô tả Công việc

General Tasks

  • Supervise daily store / restaurant operations and assist with menu planning, maintain sanitation standards and assists servers and hosts on the floor during peak meal periods.  Strive to continually improve guest and associate satisfaction adhere to company mission and vision – “feeling good on the move”. Maximize the financial performance in areas of responsibility.  Determine training needed to accomplish goals, then implement plan.
  • Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager, ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with other using clear and professional language; answer telephone using appropriate telephone etiquette. Develop and maintain positive working relationships with others.

Essential Responsibilities

  • Recommending store / restaurant’s structure and employees’ benefit adhere to company mission and vision to satisfy current daily operation’s needs.
  • Assign report lines to run the shift effectively and efficiently. Supervise and manage assigning work schedule to ensure highest productivity once achieving lowest cost involved
  • Analyze number of guests, events on daily/weekly/monthly/yearly basis in order to have contingency plan on manpower, goods….
  • Menus, design, panels, counter menus, stationary…. need to be approved by Marketing department before implemented in outlets or placing purchase to Purchasing department.
  • Control and manage goods order process in quantity and quality, goods must meet and satisfy operation standards.
  • Control and manage good delivery process upon receiving at store / restaurant. Receiving goods must meet current hygiene standards of HCM hygiene department.
  • Control and manage goods quality and goods’ displace at store / restaurant
  • Recommend and seek for changes to improve process of receiving, storing and displacing goods.
  • Ensure company food’s recipes are followed at store / restaurant.
  • Coordinate with kitchen in order to control and manage food processing procedures. Ensure food processing procedures are monitored and followed adhere to company standard operation procedures.
  • Store / restaurant manager is not allowed to off duty or apply leaves during high capacity of passenger days. In case of urgency, managers need to seek approval from direct management level for specific: Assistant Operation manager approval.
  • Acknowledge customer diets trend; assist with menu planning; always seeking for opportunity to improving service menus to satisfy customers’ needs.
  • Control and manage service sequence included employees service skills; service attitude, speed of service. Ensure condition of operation & service equipment are on top condition. Ensure food hygiene standard procedures are maintained and followed up.
  • Control, monitor and manage cash handling, ensure company cash handling procedures are followed. Followed strictly problems solving procedure adhere to current company standards.
  • Research, create and propose promotion ideas in order to increase sales at managed stores / restaurants.
  • Research, create and propose ideas of new products which matched with department goals and vision.
  • Control and manage food wastage adhere to company standards.
  • Be responsible and manage operation equipment at stores / restaurants, report with solutions to management team. Coordinate with management & maintenance team during process of maintenance / fixing.
  • Manage service equipment at stores / restaurants (folks, spoons, knives, napkin…). Propose to operation management team replacements plan when there is a need of buying new operation / service equipment.
  • Develop training plan at store / restaurant, coordinate with Human Resource Department for organizing training class (when needed), always seeking for training opportunity and develop changes in order to improve employees’ service skills, product knowledge and English on daily basis.
  • Evaluate employees’ performance regularly. Develop training plan and on the job training plans effectively and efficiency in order to have replacements for current management team at store / restaurant.
  • Monitor procedures of food safety, fire fighting and safety at work of stores/ restaurants in the airport. Ensure all the procedures are followed and maintained properly.
  • Attend to all meetings, training programs of company and store / restaurant.
  • Organize meetings regularly in order to increase store / restaurant productivity by ensuring operation procedures, safety procedures are up to dated to all managed employees. Meetings need to be effective and efficient, focus on finding solutions of remain issues. Follow up steps after meetings need to be followed closely by store / restaurant management team. 
  • Handling shift hand-over effectively and efficiency, clarify when unclear. Perform other tasks when being assigned
  • Propose store / restaurant headcounts, salary reviews for all managed employees.
  • Recomend transferring, promoting to all associates who are working under reporting line, to Operation management team. Recommendation must base on facts, figures and associate performance.
  • Recommendation should submit to Operation management team before the evaluation period
  • Recommending disciplinary actions to assistant store manager / store manager when associates / team leaders violating company policies.

Yêu Cầu Công Việc

  • Candidates who graduated in Tourism Management / Hospitality or Culinary.
  • At least 2-3 year experience in a similar position
  • High responsibility, hard work, and work well under pressure
  • Good communication in English and Vietnamese

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty



http://www.autogrill.comQui mô công ty: 500-999
Autogrill VFS F&B Co. Ltd. is a joint-venture between Autogrill and Vietnam Food & Beverage Services Company. Established in 1977, the Italian group...Chi tiết

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