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Set up, organize and implement customer-oriented services via hotline, advertisement and sale promoters. Provide professional assistance to customers including complete solution inquiries, i.e. products, logistics, installation, warranty…
Duties & Responsibilities
1. To plan, forecast, monitor and evaluate sales plan and target in the responsible area.
2. Provide professional assistance or personal contact to customers in answering inquiries, locating information, designing, specifying products, quoting and satisfying all customer need.
3. Set up, contracting, mobilizing and monitoring service agency/contractor network to provide logistics and ensure service quality
4. Promote and monitor quality service provided to customer through training and acting as positive role model
5. Create seamless customer service by making every effort to find merchandise for customers if an item is not in stock or produced by company
6. Be personally available to all customers at earliest possible to communicate and identify their needs and address their questions or concerns.
7. To coordinate with sales administration and warehouse team concerning delivery in order to ensure an optimum service level.
8. To implement policy and provide feedback and recommendations concerning efficiency and achievements in order to achieve sales objectives.
9. To coordinate concerning sales and marketing activities with in order to optimize overall sales achievement.
10. To develop and maintain good relationships with architects, contractors from whom potential sales opportunities may coming in future.
11. To prepare monthly report and monthly sales forecast to Sales Manager.
12. To identify customer needs and trends in the responsible area.
13. To refine product knowledge constantly.
14. To provide a courteous and professional service at all times.
15. To maintain good working relationship with your own colleagues, and all other processes.
16. To maintain a high standard of personal appearance and hygiene at all times.
17. To have a complete understanding of the company's employee handbook and adhere to the regulations contained within.
18. To carry out any other reasonable duties and responsibilities as assigned.
Công ty liên doanh American Standard Viet nam (American Standard Vietnam)
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