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Senior Customer Service Inbound Specialist

VPB FC - Công Ty Tài Chính TNHH MTV Ngân Hàng Việt Nam Thịnh Vượng
Ngày cập nhật: 21/04/2017

Thông Tin Tuyển Dụng

Phúc lợi

  • Bảo hiểm theo quy định
  • Thưởng

Mô tả Công việc

  • Attend to incoming calls in accordance with standard operating procedure.
  • Provide information on products & services offered by FE Credit to enhance customer relationship.
  • Assists the customer service agent with issues they find difficult by providing efficient answers to all questions that need to be attended to, for free flow of work.
  • Support team leaders to facilitate successful completion of organization’s targets and performance goals
  • Be subject master expert and contact point reference for CS Inbound Team when necessary.
  • Be proactive & quickly evaluate real time situation that impacted service level in order to boost organizational performance.
  • Assist & Guide CS Inbound agent in the execution of assigned tasks and ensuring that their services are of maximum satisfaction to customers.
  • Assume Customer Service Inbound Team Leader responsibilities when necessary
  • Undertake other tasks assigned by Customer Service Inbound Team Leader

Yêu Cầu Công Việc

BACKGROUND

  • University/ College
  • Degree in Business/Communication/Finance or related areas
  • At least 3 years of experience in Call center position.
  • At least 1 year experience in specialist position

SKILLS

  • Good interpersonal skills
  • Good knowledge of customer relations
  • Good conflict resolution skills
  • Ability to multitask
  • Ability to work in a team
  • Intermediate in English skills.
  • Excellent in Communication skills.
  • Good at Microsoft Office skills
  • Good knowledge of both Loan and Credit Card product.

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

VPB FC - Công Ty Tài Chính TNHH MTV Ngân Hàng Việt Nam Thịnh Vượng

www.fecredit.com.vnQui mô công ty: 10.000 - 15.000
We were founded as Consumer Finance Division of Vietnam Prosperity Joint-Stock Commercial Bank (VPBank). In 2015, we successfully transferred to an...Chi tiết

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Senior Customer Service Inbound Specialist

VPB FC - Công Ty Tài Chính TNHH MTV Ngân Hàng Việt Nam Thịnh Vượng

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