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Senior Educational Consultant - HCM

Apollo Education and Training Organization Vietnam
Ngày cập nhật: 17/05/2017

Thông Tin Tuyển Dụng

Mô tả Công việc

* Sales Supervision
- Lead the Educational Consultants (ECs) in achieving the sales targets (both class numbers and average numbers) set for Public Course students through activities consistent with the company’s sales and marketing strategy.
- Issue weekly Class Situation report, monthly conversion, comers & quitters reports and others upon requests
- Supervise ECs and follow up EC follow up procedure
- Manage waiting list, lapsed students to make sure having a pool for filling up classes and opening new classes
Customer Service Supervision
- Supervise and improve level of customer service through working closely with the ECs, marketing staff, academic (including teachers)
- Follow placement test procedure to give the best first impression to students. Ensure Placement Tests are correctly administered for each student before they commence any course of study at Apollo.
- Supervise the telephone calling & answering skills & procedures of the whole team
- Supervise attendance registers for both YAs + YLs
* Public Courses Administration Supervision
- Supervise the administration of all products offered on a public course basis. Ensure that all necessary administration work for the products is conducted in an accurate and timely fashion.
* Customer Service Team Supervision
- Prepare and review as necessary job descriptions and reviews for the Educational Consultants
- Conduct regular staff meetings for Educational Consultant team. Ensure educational consultant teams are informed, inspired and motivated
- Monitor, train to ensure the team is empowered to follow the policies and procedures to maximize the customer service
- Educational Consultant team supervision
* Other duties assigned by the Centre Manager.

Yêu Cầu Công Việc

  • Vietnamese national.
  • Holder of Bachelor’s degree preferably in Foreign Languages or Foreign Trade
  • Be proactive, interpersonal, detail-oriented.
  • Excellent written and verbal communication skills, both in English and Vietnamese
  • Proven selling and persuasive skill.
  • Computer literacy – MS office applications (Word, Excel, PowerPoint, Outlook).

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: 22 - 27
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

Apollo Education and Training Organization Vietnam

www.apollo.edu.vnQui mô công ty: 500 - 800
Apollo Vietnam, founded in 1994, is the first fully foreign owned English language training company in Vietnam. We are proud to be an affiliate of...Chi tiết

Senior Educational Consultant - HCM

Apollo Education and Training Organization Vietnam

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