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Store Supervisor

An Nam Group
Ngày đăng: 01/12/2016

Thông Tin Tuyển Dụng

Mô tả Công việc

1.      Customer Service

  • Implement and enforce the AGM policy in the interests of customers
  • Introduce products to customers and actual promotion mechanism of the on-going campaign
  • Control the presentation, the cleanliness and the storage for a perfect fit of the department from the opening to closing
  • Offer the best choice with good orders and reception at the good time in respecting the schedule approved to minimize out of stocks case.
  • Set up a readable presentation, product display that facilitates the client's choice and purchase with respect of assortment structure (number of items by category, number of facing, etc)
  • Highlight the products in promotion, help creating the event to attract and retain customers
  • Alert Store Manager, CRM supervisor of customer complaints and find solutions to ensure customer satisfaction
  • Optimize the good relationship with the customers to retain loyal customers and increase average basket
  • Promote the values of AGM & identify current and future trends that appeal to consumers                            

2.      Economic performance

  • Set goals (results of TO, damage rate) for your department together with Store Manager
  • Conduct ongoing analysis of the results: turnover, margins, daily costs, inventories, personnel costs, overheads.
  • Monitor orders according to forecast and stock of goods and decrease the number of outs of stock to the maximum
  • Implement and enforce procedures of products reception, storage, ordering and shelving in respecting of the good procedures
  • Help to create attractive promotion display in seeking performance => to show initiative in this area
  • Control the shelf-life in respect of FIFO, expiry dates of the products, immediately remove the products that are visible deterioration or unfit for consumption, as well as expired goods if any
  • Watch and make sure that the goods to be sold in your department are in strict compliance with the law and any regulations or standards
  • Ensure that the obligations of display, labeling and billing with correct & enough price tags, labels, product information
  • Implement the site plan and planograms
  • Utilize information technology to record sales figures for data analysis and forward planning.

3.      Staff management

  • Provide for the team organization (schedule, number of staff, tasks ...) in relation to events and seasonality by a good approach: study the offer, setting quantities, delivery dates, planning locations of centers of attraction, size of facings ...
  • Supervise the work of the team on the following tasks: cleanliness, service standard, shelving, facing, etc
  • Expandthe versatility and knowledges of employees
  • Explain and join the team to various changes (respect offlow of goods, procedure, reception, planograms ...) by using the communication
  • Organize the evaluation of team by performing the following report: 1 KPI report per month for the store staff with the validation of the SM
  • Identify career development opportunities, encourage mobility in the store and beyond, depending on the opportunities and processes set up by the company
  • Provide training as needed
  • Develop team spirit and conviviality in store.
  • Coach, counsel, recruit, train, and discipline employees as required

4.      Others:

  • The maintenance of assets, respect the rules of safety, health and other laws and regulations
  • Study the competition and customer's behaviors (observation practices, benchmarking of new ideas, price competition ...)
  • Search for any point of improvement, identify the actions plans
  • Other tasks are given by Store Manager/AGM Director 

Yêu Cầu Công Việc

  • Education: University, College
  • Software skills: Word, Excel, Power point
  • English : Intermediate or Toeic 500
  • 2 - 3 years of experience as a Supervisor, preferably major in retail (Supermarket, CVS) FMCG, F & B, Sales

Key Requirements/ qualities

  • Good communication skills
  • Excellent selling skills, including closing ability
  • Quick-minded, strong problem-solving skills
  • Negotiation & Persuasion Skills
  • Good observation skills
  • Good understanding of knowledge of the department at store

Thông tin khác

  • Bằng cấp: Cao đẳng
  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

An Nam Group

www.annam-group.com
Annam Group has become the premier company in food service and beverages in Vietnam, operating ventures in both retail and wholesale fields....Chi tiết

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Store Supervisor

An Nam Group

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