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Abbott Ambassador (Sales Diagnostics - HCM)

Updated: 19/09/2019

Employment Information


  • Insurance
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review

Job Description

Abbott Diagnostics Division is currently looking for an Ambassador, who works with little or no supervision to apply scientific knowledge, experience and ingenuity to ensure analytical turnaround time for their assigned accounts and account management.

Key Responsibilities

Retention Rate
• Ensure instrument analytical turnaround time (uptime/repair/maintenance)
• Conduct customer business review (KPI reviews)
• Manage customer relationship and thoroughly plan, prepare and follow up customer visits (pre-call plan, post-call notes)
• Identify customer training requirements
• Coach customers and share knowledge (education)
• Identify and resolve customer pain points (troubleshooting)
• Replenish and control inventory
• Build image and brand in eyes of customer
• Promote or reinforce Abbott’s total solution value offering
• Collect and transmit VOC (Voice of Customer)

• Renewals of most of the assigned accounts (adhering to standard renewals procedures)
• Menu expansion (utilization of existing products; new product launches)
• Service sales
• Product promotion
• Value creation
• Order management
• Contract management
• Identify/open door for opportunity to expand offering into other departments (prospecting, not doing)
• Spare parts management
• New assay applications

Expected Results
• Improve customer experience
• Retention rate; customer service excellence & delivery
• Revenue
• Profitability
• Promoters
• Boost productivity

Job Requirement

• Bachelor’s degree in in Bio Medical / Engineering / Electrical / Mechanical / Medical Technology or Commercial is preferred
• At least 2-year experience at the same level of responsibilities
• Experience in pharmaceuticals/medical devices/healthcare is a must
• Practical interfacing with customers
• Strong people management and communication skills
• Trouble shooting/problem solving skills
• Negotiation skills
• Strong sales skills
• Strong work ethic
• Service-minded
• Customer orientation
• Basic application know-how

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Job type : Permanent

Company Overview


Company size: 1.000-4.999
Company profile: Abbott Vietnam was established in the year 1995. Since then, it has undergone extraordinary development and was soon perceived as one of...Detail

Abbott Ambassador (Sales Diagnostics - HCM)


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