Location

Ho Chi Minh

  • Salary

    17 Mil - 22 Mil VND

  • Experience

    1 - 2 Years

  • Job level

    Experienced (Non - Manager)

  • Deadline to apply

    22/08/2021

Benefits

  • Insurance
  • Travel
  • Incentive bonus
  • Healthcare
  • Training Scheme
  • Salary review
  • Annual Leave

Job Description

Algorithmics is a Global Network of Coding Schools for Kids from 5-17 years-old teaching Visual Programming, Python and Game Design. Algorithmics Vietnam was launched in 2020 and has expanded to 4 locations in HCMC. We are looking for potential candidates to join the Algorithmics family, accompany and grow with Algorithmics. Are you ready for the challenge? Join Us!

Major duties and responsibilities, and not limited to:

1. Operations:

Responsible for supporting centre Program Supervisors with:

  • Successful onboarding of new parents and students

  • Servicing existing parents and students, includes - progress updates, foreseeing parent concerns, problem solving issues, handling complaints - Compliance with Academic SoP

  • Support with teacher scheduling based on centre operational needs

  • Direct line for escalation for Program Supervisors for parents at centres

  • Direct line of escalation to support receptionists in their centre management needs.

2. Systems:

  • Responsible for SoP compliance for centre operations and updating when required

  • Responsible for optimizing average student per classroom KPI and monitor student renewal

3. Teachers:

  • Manage centre class schedules for all designated centres

  • Forecast teacher needs to lead recruitment

  • Responsible for teachers onboarding into the company

  • Evaluate teachers for classroom quality control, create and implement training solutions to ensure quality assurance

  • Arrange new class scheduling and monitor teacher schedules

  • Develop and maintain teachers community

  • Central point of contact for tutors/methodology from Algorithmics Russia.

  • Ensure teacher compliance to Academic SoP (feedback, lesson delivery, preparation for Progress Update Sessions, Graduations, student classroom behavioural issues ad other quality assurance SoP.

  • Lead on pupil progress and tracking systems in core subject areas

4. Recruitment, Training & Development

  • Responsible for recruiting Program Supervisors for Centres

  • Participate in training

  • Keep up to date with changes and initiatives in education

Benefits

  • Enjoy welfare policies in accordance with the company's regulations

  • Coaching opportunities: to be trained in professional knowledge & essential soft skills.

  • Opportunities to practice English and take classes at the center to improve capacity.

  • Colleagues: The working environment is dynamic, professional, friendly, with promotion opportunities.

  • 12 day leave/year

  • Social insurance, Health insurance

  • Birthday party, Happy friday, Teambuilding,..

Work time

  • 44 hours/week, arranged by Line Manager

Location

  • Nguyen Luong Bang Street, Tan Phu Ward, District 7, HCMC

  • Nguyen Van Huong, Thao Dien Ward, District 2, HCMC

  • Vinhomes Central Park, Binh Thanh District, HCMC

Job Requirement

Requirements

  • Verbal and written English proficiency equivalent to IELTS 7.0 (no certification required, CV must be in English)

  • Highly organised and proactive problem solver

  • Confident & proactive communicator

  • 1 year experience leading a customer service team

  • Have a passion for education and loves working with children

  • Tech proficient - Google Suites and not afraid of learning new tech skills; LOVES NEW TECHNOLOGY

More Information

  • Probationary period: 2 months
  • Age: Unlimited
  • Working time: 44 hours/week
  • Holidays: 12 day leave per year
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