Location

Updated
14/01/2021
Industry
Marketing , Electrical / Electronics , Maintenance
Job type
Permanent

Salary
40 Tr - 50 Tr VND
Experience
4 - 5 Years
Job level
Manager
Deadline to apply
28/02/2021

Benefits

Incentive bonus
Salary review

Job Description

1. Quality Service Operation & Customer Satisfaction
• Continuously find ways to improve Service Coverage
• Suitable parts stocking for faster repair by using/maintaining Repair Management System.
• Improve ASP technical competency through trainings and release of service bulletin.
• Outsourcing Projects

2. Service Partner Management (Service Network, Outsource Vendor)
• Periodic review and evaluation of Service Partners and Outsource Vendors
• Formulate and release Service Partner policy and guidelines.
• Service Partner and Outsource Vendor meetings and operational reviews

3. Market Understanding
• Gather customer service feedback
• Gather competitor’s service support information
• Analyze customer requirement with countermeasure

4. Service Product
• Launch of Cover plus as an extended warranty offering to corporate market
• Launch a Maintenance Contract when necessary as an out-warranty service offering to corporate market

5. Regulation/law management
• Updating/monitoring the requirements of regulation/law by having input from consultant and authority and reflect status to Product Certification System.
• Share findings and required action with persons in charge in RHQ and HQ.

Job Requirement

Educational Qualifications
• Degree in Business Admin or equivalent with at least 5 years Business management and Customer Service experience.

Relevant Experience
• Customer handling skill & understand customer/sales and service channel expectation in different market segment on different products
• Inventory management
• Risk management (part of business management)
• Performance management
• Process reengineering
• People management
• Regulation/certification management for products

More Information

Age: Unlimited

Job tags / skills

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View all

Job level	Manager
Salary	$ 40,000,000 - 50,000,000 VND
Deadline to apply	28/02/2021
Industry	Marketing , Electrical / Electronics , Maintenance
Experience	4 - 5 Years

Benefits

Job Description

Job Requirement

More Information

Job tags / skills

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