Ho Chi Minh
1. Quality Service Operation & Customer Satisfaction
• Continuously find ways to improve Service Coverage
• Suitable parts stocking for faster repair by using/maintaining Repair Management System.
• Improve ASP technical competency through trainings and release of service bulletin.
• Outsourcing Projects
2. Service Partner Management (Service Network, Outsource Vendor)
• Periodic review and evaluation of Service Partners and Outsource Vendors
• Formulate and release Service Partner policy and guidelines.
• Service Partner and Outsource Vendor meetings and operational reviews
3. Market Understanding
• Gather customer service feedback
• Gather competitor’s service support information
• Analyze customer requirement with countermeasure
4. Service Product
• Launch of Cover plus as an extended warranty offering to corporate market
• Launch a Maintenance Contract when necessary as an out-warranty service offering to corporate market
5. Regulation/law management
• Updating/monitoring the requirements of regulation/law by having input from consultant and authority and reflect status to Product Certification System.
• Share findings and required action with persons in charge in RHQ and HQ.
• Degree in Business Admin or equivalent with at least 5 years Business management and Customer Service experience.
• Customer handling skill & understand customer/sales and service channel expectation in different market segment on different products
• Inventory management
• Risk management (part of business management)
• Performance management
• Process reengineering
• People management
• Regulation/certification management for products
Ho Chi Minh