Location

Ha Noi

  • Salary

    Competitive

  • Experience

    2 - 0 Years

  • Job level

    Experienced (Non - Manager)

  • Deadline to apply

    11/11/2020

Benefits

  • Laptop
  • Insurance
  • Travel
  • Allowances
  • Travel Abroad
  • Uniform
  • Incentive bonus
  • Healthcare
  • Training Scheme
  • Salary review
  • Business Expense
  • Annual Leave

Job Description

1: Job Purpose

To deliver the best customer service experience, service quality and operational efficiency to customers via inbound/outbound calls

2: Key Responsibilities

  • Receive and handle all requests, inquiries and complaints of the Customer via telephone, e-mail and electronic communication channels in accordance with operation's regulations and instructions;
  • Make calls to customers according to customer care programs by phone;
  • Support insurance transactions at Customer Service department;
  • Recording acknowledging information into the system, storing reports;
  • Other tasks as assigned.

Job Requirement

  • Qualification: Good communication skill. Fluent, clear voice. Customer persuasion skill. Ability to work under pressure. Good knowledge of life insurance is preferred.
  • Experience: At least 2 years relevant working experience (in customer service, call center).
  • Certification: University degree in economics, finance or equivalent. Basic English. LOMA certificate is preferred.
  • Communication: Takes account for formulation purposes of the needs and interests of the other party and is able to reformulate information in order to be properly understood.
  • Cooperative attitude: Helps the team achieve its goal, for example by spontaneously extending and/or requesting help.
  • Customer orientation: Meets customer expressed or unexpressed needs. Strengthens customer relations and undertakes well-considered action to increase satisfaction.
  • Result orientation: Constantly evaluates the contribution of his/her own activities to the attainment of goals, adapting activities where necessary.
  • Learning capabilities: Formulates personal learning goals and rapidly learns from other people’s experiences.
  • Strategic thinking: Shapes action and recommendation on basis of personal analyses and assumptions.
  • Planning and organization: Draws up plans in order to achieve personal goals or to prevent problems and assesses their progress.
  • Change orientation: Adapts quickly to changes in his/her work environment and acts as an example for others.
  • Entrepreneurship: Takes initiatives and contributes actively towards the improvement and/or renewal of the current range within his/her professional area.
  • Leadership: Encourages cooperation in dialogue with a view to achieving goals. Displays exemplary conduct.
  • Business process management: Inter-process automation and control maturity level – re-alignment of processes with business strategy, craft process automation and control across the domains, customers and (distribution) partners
  • Computer skills: PC literate in Microsoft Office (Word, Excel, PowerPoint)

More Information

  • Age: Unlimited

Job tags / skills

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