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Công Ty Tài Chính Mirae Asset (Việt Nam)

Call Center Team Leader

Công Ty Tài Chính Mirae Asset (Việt Nam)
Updated: 12/06/2019

Employment Information

Job Description

_ Develop, maintain and improve call center operations, procedures which are in line with company strategies in each period of time.

_Build, operate and innovate the Call center system in order to enhance the productivity & quality of call staffs, as well as offering the excellent customer services to customers.

_Carry out the supervision, coaching, call monitoring, training, reviewing and disciplining, as well as performance monitoring, measurement and evaluation of all Call center’s staffs.

_Perform all cross/ up selling and customers services campaigns in order to build loyalty and retain good customers, as well as maximize the profits from existing customers.

_ Find out and recruit suitable candidate for Call Center

_Others tasks will be assigned by Line Manager And/ Or B.O.D.

Job Requirement

_At least 5 year’s experience in Call Center including at least 3 years of experience on Customer Complaint Handling

_English, Vietnamese: fluency

_Good at computer skills (Email, Word, Excel, Power point, Visio, Project…)

_Communication with calm;

_Be able to work under high pressure.

_Excellent communication, leadership and interpersonal skills

_Excellent problem solving skills;

_Logical thinking and good analyzing skills;

_Well negotiating skill;

       _Well understanding about customer behavior in banking & finance industry

  • Benefits:

*** We proudly offer this position to successful candidate with very competitive income package, as well as attractive compensation & annual bonus. At MAFC, we work 5 days per week, working shift schedule & offers 15 days of Annual leave.

 *** You may access our website to have more detailed information: http://www.mafc.com.vn

*** If you have interest to be part of a "Fastest Growing Consumption Finance Company" in Vietnam, do not hesitate to join us by making online application or sending directly your profile to our HR Dep

More Information

  • Job type : Permanent

Company Overview

Công Ty Tài Chính Mirae Asset (Việt Nam)

http://tuyendung.mafc.com.vn/Company size: 500 - 1.000
Mirae Asset Financial Group remains at the forefront of world’s financial market, and our business has now expanded to include Mirae Asset Investments,...Detail

Call Center Team Leader

Công Ty Tài Chính Mirae Asset (Việt Nam)

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