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Card Operation Specialist (Digital Bank)

Updated: 26/03/2020

Employment Information


  • Insurance
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review

Job Description


  • Coordinate with VPBank Card Management to handle card issuance for VPD customers
  • Manually reconcile VPD & Partners daily reports , identify exceptional cases
  • Receive tracer request from CSR, investigate root cause, find solution
  • Provide solution to CSR
  • Manually reconcile Partners settlement files v/s mFino settlement files, identify exceptional cases
  • Monitor end to end payment process. Investigate & clear exceptional pending payments
  • Escalate, reports negative cases to Operation Manager
  • Escalate, reports fraud cases to Operation Manager


  • Ensuring good control of card issuance for VPD Customer
  • Ensuring timely response to CSR with clear answer & best solution
  • Ensuring successful settlement & reconciliation for Customers, Partners, Agents
  • Ensuring timely escalate & report negative cases to senior managers

Job Requirement

  • Understanding across Card Issuance, Customer Dispute & Charge Back , Settlement & Reconciliation
  • Expert in Settlement & Reconciliation between partners
  • Understand modern technologies, excellent in Ms Offices
  • Ability to work hard
  • Ability to work in details
  • Eager to automation/ systemization/ digitalization
  • Careful, honest, innovative
  • Investigation & Tracer
  • Understanding across KYC, AML 

More Information

  • Job type : Permanent

Company Overview

FE CREDIT size: 10.000 - 15.000
We were founded as Consumer Finance Division of Vietnam Prosperity Joint-Stock Commercial Bank (VPBank). In 2015, we successfully transferred to an...Detail
Job tags / Skills:cardcard operation

Card Operation Specialist (Digital Bank)


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