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Center Manager

Updated: 16/08/2018

Employment Information


  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Annual Leave

Job Description

Overall purpose: Manage the Operations Center by implementing strategies to ensure improvement in both service and transit time performance whilst managing costs.


  • Work with management team to build cohesive, high motivated team
  • Achieve the operation KPIs and business goals by communicating and providing full functional support to the Ground Operations management team
  • Ensure the performance of all vendors in line with DHL team and meet network standards
  • Liaise with local authorities such as Labour Department, Police Department and Customs Excise in meeting industry and authorities standards and requirements
  • Work close with Hub operations while implementing countries operational initiatives
  • Ensure the process between Service Centre and Hub operation is in line with network standards
  • Support the business acquisition process and provide after sales support in order to achieve revenue and profitability targets
  • Manage all customers’ inquires and ensure high quality services provided
  • Liaise with Operations Support Management ensuring smooth operation in the owner operator system
  • Ensure employees in Operations are trained and developed to meet business and succession needs

Job Requirement

  • 3 years experienced including a proven manager role
  • Communication skills
  • English skill (excellent)
  • People management skills
  • Bachelor Degree (or equivalent)

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Job type : Permanent
  • Benefit:

     Annual Salary review
     Health Insurance Package

  • Other extras:

     Monthly incentive
     Bonus scheme (monthly/quarterly/annual bonus)

  • Holidays:

     21 annual leave days
     02 medical leaves without medical certificate

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Center Manager

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