Company Profile: International award-winning executive recruitment expert Monroe Consulting Group is recruiting on behalf of a well-known manufacturers, provider of industrial products, services. Our client, the brand with innovative and advance technology, is seeking a Cluster Service Manager to lead regional service activities.
Job Summary: As Cluster Service Manager you will direct and manage the service business comprised its operation and services sales target. You will have complete responsibility and accountability for profit and loss, safety, and people.
Develop, forecast and execute annual business plans that align with the group business and financial plan and ensure its effective implementation across all subordinate locations.
Responsible for all operational aspects of service department.
Responsible for service quality control and best practice implementation. Manages and tracks customer satisfaction.
Works closely with partners and end-customers in developing and capturing new business and new customer opportunities. Revenue generation by the means of selling service contracts.
Responsible to conduct trainings for internal staffs and clients, sales channels.
Solve complex customer issues and prevent negative service trends.
Create a safe work environmental through training and compliance monitoring.
Oversee, mentor and support Field Service Engineers.
Conduct customer presentations, business reports and reviews. Conduct market intelligence.
Bachelor Degree in Engineering, Electronics or Automation is desirable
8+ years’ experience in technical services role within industrial equipment/machine sector.
Leading & managing team in the same domain for more than 3 years.
Excellent technical presentation skills for group and one-on-one presentations
Successfully lead the Service Sales with significant growth.
Customer facing ability, Conflict resolution.
Willing to travel frequently.
Excellent communication skills in Vietnam & English.