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Community Specialist

HR Vietnam’s ESS Client
Updated: 14/08/2018

Employment Information

Job Description

KEY RESPONSIBILITIES :

Community Specialist is responsible for managing social media network to be successful execution of digital marketing project.

He/she is the one who daily make conversation with members in social media network then play an essential connection between brands and consumers. Also, he/she acts like a social content and community supervisor to prevent any social crisis may happen in the near future.

COMMUNITY ADMINISTRATION (70%):

  • Response on member’s interaction daily on social media network ( for ex: Facebook fanpage, Instagram, Zalo page…) in weekday (working hours) & weekend (specific negotiation) as conversation guideline
  • Upload and schedule content based on highest traffic time
  • Ensure 100% queries are replied appropriately to maintain and improve loyal fan & engagement rate, response rate
  • Work together with CS team to manage social engagement activity: guide for submission as T&C, collect valid winner list, verify & deliver prize to the winner.

COMMUNITY (30%):

  • Report on content & page performance as schedule
  • Together with brands to build up FAQ, conversation guideline, tone & mood direction
  • Alert & consult solution to brands when negative issues or crisis may happen

Job Requirement

  • 1-2 years experience working as community management
  • Patient, dedicated and passionate with social media management
  • Good knowledge about social media channel & social listening tool
  • Good communication and problem solving in a calm manner.
  • Risk management skills

More Information

  • Job type : Permanent

Company Overview

HR Vietnam’s ESS Client

www.hrvietnam.com
As a leading consultancy with operations nationwide, HR Vietnam provides clients and candidates with tailor-made solutions in executive recruitment, career...Detail

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Community Specialist

HR Vietnam’s ESS Client

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