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HSBC Vietnam

Contact Centre Services & Sales Representative - Inbound (GCB 8)

HSBC Vietnam
Updated: 16/05/2019

Employment Information

  • Work location: Ho Chi Minh


  • Industry: Banking

    Deadline to apply: 31/05/2019

  • Job level:

Job Description

When you join our team, from day one you’ll have access to a competitive benefits package, including:

  • A competitive salary and allowance(s) and an annually bonus scheme
  • Bao Viet Healthcare medical insurance coverage for yourself, your spouse or partner and children which includes dental
  • Annual Medical checkup
  • Attractive benefits such as 17 days+ paid annual leave in additional to other leave policies (e.g. marriage, maternity and non-traditional family leave on top of law) that take care of your well being
  • Preferential terms on employee banking such as loans, credit facilities, and credit cards
  • Extensive Training – Giving you the skills and training you need to be a success!
  • 5-day work in shift pattern, with overnight shift allowance provided
  • Excellent Career progression opportunities

Job Description:

  • Handling multiple customer calls from our customers in our dynamic and fast paced contact center

  • Providing a high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible

  • Listening to customers and establishing their needs in order to offer relevant products, services and solutions

  • Taking ownership to complete necessary research and customer follow up or alternatively directing the customer to the appropriate department for resolution

  • Responsible for achieving individual performance expectations against appropriate operational risk controls and compliance

Job Requirement

  • High School degree
  • Must be proficient in language(s) required
  • Open to working flexible shifting schedules
  • Be flexible, customer centric and have the ability to thrive in a team environment
  • Takes pride in delivering what is promised in line with the customer and service expectations
  •  Proficiency with personal computers and basic software packages and specialised applications. Good Computer Proficiency with experience
  • Excellent communication skills with the ability to display patience and empathy at all times

More Information

  • Job type : Permanent

Company Overview

HSBC Vietnam
If you are looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the...Detail

Contact Centre Services & Sales Representative - Inbound (GCB 8)

HSBC Vietnam

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