Ho Chi Minh

  • Salary


  • Experience

    2 - 0 Years

  • Job level


  • Deadline to apply



  • Laptop
  • Insurance
  • Travel
  • Allowances
  • Incentive bonus
  • Healthcare
  • Training Scheme
  • Salary review
  • Business Expense
  • Annual Leave

Job Description

- Credit Card Operations Manager manages the daily activities for the company's credit card operation group, including payment processing, mailings, and associated support functions.

- Designs and implements credit card operations policies and procedures and recommends changes to increase efficiency.

- Provide day to day oversight and management of all credit card processes including but not limited to: Handling of Chargebacks/Disputed transactions, Managing day-to-day transaction rejects / card holder queries, Support Fraud operational activity for Card issuing, card blocking, Scheme reporting, Scheme rejects & Card Reconciliation, Merchant Reconciliation, Card Settlement and Merchant Settlement (liaise with the Finance Team when necessary).

- Act as a point of escalation to resolve customer, internal and/or external bank queries relating to cards operations in a timely manner and in line with service levels

- Credit Card Operations Manager typically reports to a head of Credit card.

- The Credit Card Operations Manager manages subordinate staff in the day-to-day performance of their jobs. Ensures that project/department milestones/goals are met and adhering to approved budgets.

- Has full authority for personnel actions.

- Extensive knowledge of the function and department processes

Job Requirement

- University degree in Banking, Finance or relating areas

- Requires 2 years experience in the related area

- Strong communication skills 

- Fluency in written and spoken English

- Proficiency in Microsoft Office software (Word, Excel, Power point, Visio)

- Knowledge of Card payment industry

- Extensive knowledge of the function and credit card processes.

More Information

  • Degree: Bachelor
  • Age: Unlimited
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