Location

Ho Chi Minh

Work type
  • Work from home
  • Salary

    Competitive

  • Experience

    2 - 3 Years

  • Job level

    Manager

  • Deadline to apply

    11/10/2021

Benefits

  • Insurance
  • Travel
  • Allowances
  • Incentive bonus
  • Healthcare
  • Training Scheme
  • Salary review

Job Description

  • Credit Card Operations Manager manages the daily activities for the company's credit card operation group, including payment processing, mailings, and associated support functions.
  • Designs and implements credit card operations policies and procedures and recommends changes to increase efficiency.
  • Provide day to day oversight and management of all credit card processes including but not limited to: Handling of Chargebacks/Disputed transactions, Managing day-to-day transaction rejects / card holder queries, Support Fraud operational activity for Card issuing, card blocking, Scheme reporting, Scheme rejects & Card Reconciliation, Merchant Reconciliation, Card Settlement and Merchant Settlement (liaise with the Finance Team when necessary).
  • Act as a point of escalation to resolve customer, internal and/or external bank queries relating to cards operations in a timely manner and in line with service levels
  • Credit Card Operations Manager typically reports to a head of Credit card.
  • The Credit Card Operations Manager manages subordinate staff in the day-to-day performance of their jobs. Ensures that project/department milestones/goals are met and adhering to approved budgets.
  • Has full authority for personnel actions.
  • To be a Credit Card Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.

Job Requirement

  • University degree in Banking, Finance or relating areas
  • Requires 2 years experience in the related area
  • Strong communication skills
  • Fluency in written and spoken English
  • Knowledge of Card payment industry
  • Extensive knowledge of the function and credit card processes.

More Information

  • Degree: Bachelor
  • Age: Unlimited
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