From 30/08/2018, updates the interface of jobseeker's profile page and provide more functions for users. These changes will help candidate update and manage all their information on CareerBuilder more quickly and easily


Let jobs find you. Setup Email job alerts to don't miss
your opportunities.


Please sign in to perform this function

Sign in by:

Monroe Consulting Group Vietnam

CRM Loyalty Senior Manager

Monroe Consulting Group Vietnam
Updated: 11/09/2018

Employment Information


  • Travel opportunities
  • Training & Development

Job Description

Ø Strategy and Planning

  • Plan and deliver CRM strategies across the company encouraging customer retention and customer loyalty.
  • Recommend on the CRM platform structure and architecture ensuring it works seamlessly across the organization and captures all required information at key points in the customer life cycle.
  • Customer Journey Mapping - analyze touch points with the organization and maximizing business opportunities.
  • Develop customer loyalty program to ensure maximum revenue opportunities per customer

Ø Execution:

For CRM:

  • Collaborate with all departments to ensure the CRM works effectively for all aspects of the group
  • Monitor and maximize customer lifetime value strategies ensuring maximum profitability.
  • Ensure the database is segmented effectively for targeted sales & marketing activities.
  • Develop testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products
  • Oversee and direct communications with customers through the CRM.

For Loyalty Program:

  • Enhance and improve Customer Loyalty - Retention Programs & Activities
  • Produce an activity plan for targeted and personalized communications across multiple channels
  • Develop and coordinate the loyalty marketing calendar
  • Manage the CRM and Loyalty Budget Client Relationship Management
  • Nourish the relationship with in-house client

Job Requirement

  • Bachelor's Degree in Marketing or related field
  • 5+ years of customer loyalty and retention experience
  • Data analysis experience statistical analysis
  • Strong background in customer acquisition, re-engagement and retention strategies.
  • Strong in networking, develop partnership relation
  • A Confident and articulate communicator capable of inspiring strong collaboration in an organization

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Job type : Permanent

Company Overview

Monroe Consulting Group Vietnam
Monroe Consulting Group first started offering executive search (headhunting) services in Ho Chi Minh City, Vietnam, in 2017. Although a recent addition to...Detail

CRM Loyalty Senior Manager

Monroe Consulting Group Vietnam

Get email alerts for new jobs

Setup Email alerts