CS manager ( Forwarding field)

Công Ty TNHH Logistics Mlc Itl

Ha Noi

  • Salary

    20 Mil - 30 Mil VND

  • Experience

    3 - 5 Years

  • Job level


  • Deadline to apply



  • Laptop
  • Insurance
  • Travel
  • Allowances
  • Incentive bonus
  • Healthcare
  • Training Scheme
  • Salary review
  • Business Expense
  • Seniority Allowance
  • Annual Leave

Job Description

1. Manage CS team :

- Planning, improving Customer Service

- Make sure to make / send the correct documents / data (shipping documents, payment requests, etc.) promptly

- Create cooperation with Sales, OPS, WH and other offices and branches to handle goods smoothly

- Ensuring the completion of daily activities of CS Team by guiding / supporting staff and monitoring the operation progress

- Ensuring resolving issues / complaints from customers - Ensuring creating, storing and updating SOP and making CS employees obey it

2. Control activities:

-Budgeting of CS Team

- Reduce operating costs by analyzing CS Team workloads and arranging human resources (staff) in the most efficient way

- Support and cooperate with the Finance Department in collecting credits to recover debts from customers

3. Ensure compliance:

- Self-monitor company policies and guide employees to comply.

- Improve the organization of CS Team

4. Development of staff:

- Planning training and educating employees equipped with skills & knowledge to carry out daily activities and solving irregularities and implementation

-Maximize employees 'skills and potential through incentives, empowerment and a motivational environment. Control employees' work hours and workloads

Job Requirement

- Experienced in forwarding and delivery (Especially sea export US, Japan… ; Air export)

- Having at least 3-5 year working experience in the same position is preferred

- Sense of responsibility, team work ,motivated and ambitious

- Communicate well in English

- Control the budget skill

More Information

  • Degree: Bachelor
  • Age: 33 - 40
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