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CUSTOMER EXPERIENCE (CX) DESIGN & CONTENT MANAGER

FE CREDIT
Updated: 30/03/2020

Employment Information

Benefits

  • Insurance
  • Travel opportunities
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review

Job Description

CX DESIGN:

  • Develop customer experience strategy aligned with short-term and long-term marketing and business targets
  • Review current CX practice, customer related queries to identify new possible insights to help redesign CX across communications platforms/channels – both online & offline
  • Create and supervise the implementation of communications & creative contents for customer communications/services across channels as creative input for Creative Solutions team

CONTENT MANAGEMENT RELATED:

  • Create and publish engaging content
  • Optimize content across channels
  • Edit, proofread, improve, optimize written materials across digital & non-digital channels to ensure experience consistency
  • Formulate editorial content strategy/calendar and ensure the implementation

COLLABORATION:

  • Collaborate with Marketing & Creative teams to plan and develop site, content, style and layout
  • Coach and guide content writers to grow within the company

Job Requirement

  • Bachelor’s Degree in Business Marketing, Communications, Journalism
  • Min 03 years of solid experience in brand & corporate communications, digital marketing
  • Hands on experience with MS Office
  • Familiarity with Creative Design software & production, Web, Apps, SEO & marketing analytics metrics, HTML & web publishing
  • Excellent writing, editing, and proofreading skills in both Vietnamese & English
  • Good eye for the art is highly appreciated.
  • Proactivity & team player.

More Information

  • Job type : Permanent

Company Overview

FE CREDIT

www.fecredit.com.vnCompany size: 10.000 - 15.000
We were founded as Consumer Finance Division of Vietnam Prosperity Joint-Stock Commercial Bank (VPBank). In 2015, we successfully transferred to an...Detail

CUSTOMER EXPERIENCE (CX) DESIGN & CONTENT MANAGER

FE CREDIT

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