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Customer Experience Team Leader (HCM)

Công Ty TNHH Chuyển phát nhanh Lazada Việt Nam
Updated: 19/06/2018

Employment Information

Benefits

  • Laptop
  • Insurance
  • Travel opportunities
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Business Expense
  • Annual Leave

Job Description

Job Summary
Reports directly to Customer Service Supervisor and manage Customer Experience (CX) team to improve CX & Net Promoter Score (NPS)
Responsibilities:

  • To manage the CX team for tickets resolution, process escalations
  • To co-ordinate with internal LEX teams and other Lazada teams for CX & NPS monitoring via Power BI system implemented by CX team Lazada
  • To bridge the communication among Lex teams and Lazada teams for the process set up and alignment

Job Requirement

  • At least 2 years of experience in customer service field, including 1 years in team leader/supervisor role
  • Bachelor degree in economics or related fields
  • Good command of English (writing & verbal)
  • Goal better, data-driven, self-motivated leader, can-do attitude, open and supportive mindset
  • Good at data and report to control backlogs & performance
  • Work independently and proactively take on new responsibilities where most needed
  • Good computer skills (Word, Excel, Power Point, Outlook)

More Information

  • Degree: College
  • Age: Unlimited
  • Job type : Permanent

Company Overview

Công Ty TNHH Chuyển phát nhanh Lazada Việt Nam

Company size: 400-600
Bắt đầu hoạt động từ năm 2012 và LAZADA Group đã phát triển nhanh chóng thành Công ty Thương mại Điện tử dẫn đầu về lĩnh vực mua sắm online tại khu vực Đông...Detail

Customer Experience Team Leader (HCM)

Công Ty TNHH Chuyển phát nhanh Lazada Việt Nam

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