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DHL-VNPT Express Ltd.

Customer Service Advisor, Frontline

DHL-VNPT Express Ltd.
Updated: 05/02/2019

Employment Information


  • Insurance
  • Travel opportunities
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review

Job Description

  • Accept and register bookings for company services
  • Offer alternatives to customers and potentially turn information calls into sales leads or identify other additional value added services to customers when opportunities arise during the course of interaction.
  • Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices.
  • Enhance service experience in the company by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands

Job Requirement

  • Ability to work in shift
  • Expected years of experience: (Minimum): 2 years experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
  • Experience working in teams
  • Expected Educational Qualifications: College or University Degree (preferable) or Diploma
  • Typing skills (at least 30 wpm preferable)
  • Telephone skills (excellent)
  • Conflict resolution skills (excellent)
  • Technical Skills (Telephone and Order Booking systems preferable)
  • Communication skills - spoken and written (excellent)
  • Negotiation and interpersonal skills (excellent)
  • English skills – verbal and written (good)

More Information

  • Degree: College
  • Age: Unlimited
  • Job type : Permanent

Company Overview

DHL-VNPT Express Ltd.
DHL – The Logistics company for the world DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits...Detail

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Customer Service Advisor, Frontline

DHL-VNPT Express Ltd.

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