Please update your profile with the latest mobile number which has been changed from  11 to 10 digits by 15/12/2018 to make it easy for employers to approach you for the suitable jobs. In case there is no action made after one day since the mentioned deadline, the system will automatically apply the changes needed as the telecom service providers have required.

language
1

Let jobs find you. Setup Email job alerts to don't miss
your opportunities.

 
Message

Please sign in to perform this function

Sign in by:

DHL-VNPT Express Ltd.

Customer Service Advisor, Frontline

DHL-VNPT Express Ltd.
Updated: 13/12/2018

Employment Information

Benefits

  • Insurance
  • Travel opportunities
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review

Job Description

  • Accept and register bookings for company services
  • Offer alternatives to customers and potentially turn information calls into sales leads or identify other additional value added services to customers when opportunities arise during the course of interaction.
  • Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices.
  • Enhance service experience in the company by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands

Job Requirement

  • Ability to work in shift
  • Expected years of experience: (Minimum): 2 years experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
  • Experience working in teams
  • Expected Educational Qualifications: College or University Degree (preferable) or Diploma
  • Typing skills (at least 30 wpm preferable)
  • Telephone skills (excellent)
  • Conflict resolution skills (excellent)
  • Technical Skills (Telephone and Order Booking systems preferable)
  • Communication skills - spoken and written (excellent)
  • Negotiation and interpersonal skills (excellent)
  • English skills – verbal and written (good)

More Information

  • Degree: College
  • Age: Unlimited
  • Job type : Permanent

Company Overview

DHL-VNPT Express Ltd.

www.dhl.com.vn
DHL – The Logistics company for the world DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits...Detail

People who applied to this job also applied to:

Customer Service Advisor, Frontline

DHL-VNPT Express Ltd.

Get email alerts for new jobs

Setup Email alerts