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Customer Service Analyst

Updated: 16/07/2019

Employment Information


  • Insurance
  • Travel opportunities
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Annual Leave
  • Sport Club

Job Description

  • Plan, monitor and arrange staffing adjustment to Call Center schedules effectively
  • Prepare regular (eg. Weekly, daily, monthly) summary reports and submit to Country Management and Region
  • Build a database of staff performance to drive improvement
  • Analyze service incidents and failures to surface trends in service gaps and weaknesses in process of Customer Service Department and other interfacing functional departments to deliver great service quality to Customers
  • Liaise with sales & marketing department to get the information of upcoming campaigns to determine call volume estimation.

Job Requirement

  • Excellent Customer facing and interactive skills
  • Good English communication in both speaking and writing.
  • Software skills (Word, Excel, PowerPoint, etc.)
  • Presentation skills
  • Advanced Analytical skill with Excel and Access
  • Experience in Air Express Industry and in Customer Service (preferable)

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Job type : Permanent

Customer Service Analyst

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