Customer Service Assistant (Hoc Mon brewery, Temp. 6 Months, Outsourced Contract)

Heineken Vietnam Brewery
Location

Ho Chi Minh

  • Salary

    Competitive

  • Experience

    2 - 3 Years

  • Job level

    Experienced (Non - Manager)

  • Deadline to apply

    18/12/2020

Job Description

- Handle and process customer orders, inquiries and questions, according to internal processes and work instructions.

- Receive and handle customer complaints, monitor and evaluate the resolution process, in consultation with relevant stakeholders.

- Track and monitor customer orders, inquiries and complaints in the customer service systems, according to key indicators (e.g. service level, costs).

- Uses TPM methodology and Customer Value Pillar as tool-kits for continuous improvement.

- Administer and document customer orders, inquiries and complaints (e.g. enter data into standard company systems), in accordance with established procedures.

- Identify and exploit cross- and up selling opportunities with existing or new customers and/ or forward these to Sales Representatives or Account Managers.

- Coordinate and supervises activities in assigned team, in line with commercial guidelines and procedures.

- Other task/project is assigned by line manager.

Job Requirement

- Ability to effectively work cross-functionally

- Ability to think both on strategic and operational level

- Experience of working directly with Customers

- Strong listening skills

- Local language + English both oral and written preferred

- Working time: Monday to Friday and half of Saturday

More Information

  • Degree: Bachelor
  • Age: Unlimited
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