● To response and ensure the customer enquiries and requests are addressed in a
● To coordinate with sales team, other internal teams, suppliers to ensure the
product quality and customers’ requirements are met
● To handle customer complaints according to the Company procedures and
● To communicate with sales team and key vendors regarding the latest
development of the customers and to maintain updated customer profile
● To proactively share among team members on new product / system knowledge
and on lessons learnt from the mistakes to improve quality of the whole team
● To assist and back up other team members and provide supports and report to
● 1-2 years related experience. Lead experience preferred.
● Strong written, verbal skills in bilingual English - Chinese
● Understanding of applicable computer systems, such as Microsoft Office, Lotus
Notes, and function specific software.
● Excellent customer service skills.
● Strong presentation experience and skills.