Customer Service Director (Industrial Park, Industrial Zone)

Benefits

Job Description

We are looking for an experienced Customer Service Manager/ Director to provide excellent customer service and to promote this idea throughout the organisation for industrial parks. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

  • Set up the customer service department
  • Strategic planning for the customer service activities for legal advice, leasing, cash flow planning, support clients' actitvities
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities

Job Requirement

  • BA/ Master degrees in related field
  • Fluent in English
  • 3 - 10 years experienced in customer service in real estates/ construction / industrial park 
  • Vietnamese nationality
  • Work hard
  • Strong in strategic planning 

More Information

  • Age: Unlimited

Detail job

Location

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