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Customer Service Executive - Air Freight Forwarding

Công ty TNHH Yusen Logistics (Việt Nam)
Updated: 09/11/2018

Employment Information

  • Work location: Ho Chi Minh


  • Industry: Import / Export

    Deadline to apply: 30/11/2018

  • Job level:


  • Insurance
  • Travel opportunities
  • Allowances
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Annual Leave

Job Description

- Process the Document of AE. Conduct & ensure the customer service. Reporting as requirement.

  • Receiving air outbound information of shipments from customers or BD team, creating job in YUNAS, monitoring shipping documents and shipment status, proceeding customer service jobs.
  • Communicating with customers by email and phone to serve them all issues related their shipments.
  • Solving promptly customers’ complaints.
  • Communicating with overseas agents to get approval of shipments (if in cases) or solve occurred troubles.
  • Co-ordinating with other internal sections to make sure whole process is properly and smoothly followed.
  • Issuing sale invoices in YUNAS for FAD to collect debits (via monthly SOA) from customers.
  • Reporting to upper management as assigned RP (reporting package) and in case of any problem related to shipments timely.

- Others: Any other expertise tasks as per assignment from Management

Job Requirement

  • Degree of university graduation and equivalance, better in logistics, supply chain or foreign trade.
  • 1-year experience in freight forwarding and logistics operation is preferable.
  • Have sufficient knowledge of Logistics, Supply Chain, Shipping lines and Sea/ Air Freight.

Soft Skill

  • Communication skill (in both Vietnamese and English).
  • High responsibility, eager for learning.
  • Details and careful.
  • Team work.
  • Negotiation skill.
  • MS Office, Excel.

More Information

  • Degree: College
  • Age: Unlimited
  • Gender: Female
  • Job type : Permanent

Company Overview

Công ty TNHH Yusen Logistics (Việt Nam)

www.yusen-logistics.comCompany size: 1.000-4.999
We, YUSEN LOGISTICS VIETNAM, are 100% capital invested by NYK Group in Japan, established in 2003 with 25 offices/branches in Vietnam.  With the core...Detail

People who applied to this job also applied to:

Customer Service Executive - Air Freight Forwarding

Công ty TNHH Yusen Logistics (Việt Nam)

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