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Customer Service Executive (Chinese and English Speaking) 7AM – 4PM

Innovature Consulting
Updated: 14/12/2018

Employment Information

Benefits

  • Insurance
  • Travel opportunities
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Annual Leave

Job Description

Job Descriptions:

This position is responsible for providing effective customer service for customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. Duties include:

- Process orders from client;

- Collect and analyze information from provided sources;

- Prepare correspondences and fulfill customer needs to ensure customer satisfaction;

- Communicate effectively with team members in order to achieve the task’s objective;

- Other task will be assigned by Team leader and Board of Director.

Benefit:

- Social insurance, Health insurance, Unemployment insurance, Annual Health check-up program and other benefit according to the labor law

- Year-end bonus and 13th month salary

- PVI Insurance package that will include medical, accident and life insurance

- Annual company outing trip, teambuilding and charity activities during the years

- Birthday, wedding and etc… allowances provided

Working location: 12 Ton Dan, Ward 13, District 4, HCMC

Working hours: from 7AM - 4PM Monday to Friday. Only serious candidates that are able to work during this shift are welcome to submit application.

Job Requirement

Qualifications:

-          University degree of Chinese Study, Linguistics, Interpretation major or related major to the job

-          At least 1 year of experience in Customer Service, Call Center, Agency Admin / Support, Interpretation or Translation field

-          Advanced MS Word, MS Excel and MS Access skills are a plus

-          Demonstrated ability to handle multiple tasks

-          Proficient in English and Chinese (from TOCFL level B) both in speaking and writing

-          A willingness to learn continuously and to adapt to new conditions.

Skills/Competencies:

-          Excellent interpersonal skills; positive attitude and focus on customer service

-          Experience in a fast-paced, high-pressure environment

-          Ability to prioritize tasks while working with minimal daily supervision

-          Experience in performing data analysis and performance tracking

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Job type : Permanent

Company Overview

Innovature Consulting

https://innovaturevietnam.com/Company size: 25-99
Innovature provides business and technology outsourcing services to clients in North America and Asian markets. We enable clients to become high-performance...Detail

Customer Service Executive (Chinese and English Speaking) 7AM – 4PM

Innovature Consulting

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