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Customer Service Executive (Chinese Speaking)

First Alliances
Updated: 01/08/2019

Employment Information

Benefits

  • Laptop
  • Insurance
  • Travel opportunities
  • Allowances
  • Employee Shuttle Service
  • International Travel Opportunity
  • Uniform
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Business Expense
  • Seniority Allowance
  • Annual Leave
  • Sport Club

Job Description

First Alliances's client is a Singapore developer. Currently looking for Customer Service Executive (Chinese Speaking).

• Receive the inquiries, requests, complaints from customers by phone, online chat, email or in-person; accurately and timely respond to them.

• Coordinate with and follow up with the relevant departments to answer customers' inquiries as well as resolve the customers' requests, complaints… within the time frame specified by the company and/or as committed to customers.

• Execute the Customer satisfaction survey by phone, online chat, email or in-person when appropriate and the periodically survey in writing in order to get customers’ experience on products and service.

• Build and maintain deep relationships with relevant stakeholders: Customers, Authorities, Association, Suppliers, Industry Representatives, departments… to smoothen the Customer service process.

• Comply with customer service procedures and company regulations.

• Learning about products and services and keep up to date with changes, if any.

• Participate in seminar, conference, exhibition…or any training opportunities related to his/her job when assigned.

• Other tasks assigned by his/her supervisor

Job Requirement

• Min. 02 years experience in Customer service, Facility management, Construction, Engineering…. .

• Strong Customer Service Mind

• Good at making a report

• Chinese is must

• Having experience in Facility management is an advantage

More Information

  • Age: Unlimited
  • Job type : Permanent

Company Overview

First Alliances

http://www.fa.net.vn/Company size: 200
Established in 1998, First Alliances is the most well-known as the leading HR consultancy in Viet Nam. We are proud to be the pioneer and constantly...Detail

Customer Service Executive (Chinese Speaking)

First Alliances

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