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Customer Service Executive (Japanese and English Speaking)

Innovature Consulting
Updated: 19/04/2019

Employment Information

Benefits

  • Insurance
  • Travel opportunities
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review

Job Description

Innovature Consulting Limited is looking for a Customer Service Executive (Japanese and English speaking). This candidate will work closely with Recruiting, Client Delivery, and Operations department of U.S clients to ensure timely and accurate work in Chinese Time Zone.
This position is responsible for providing effective customer service for customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. Duties include:
- Process orders from client;
- Collect and analyze information from provided sources;
- Prepare correspondences and fulfill customer needs to ensure customer satisfaction;
- Communicate effectively with team members in order to achieve the task’s objective;
- Other task will be assigned by Team leader and Board of Director.

- Work location: Copac Square Building, 12 Ton Dan, Ward 13, District 4, HCMC

- Work hours: from 7am - 4 pm (Monday through Friday)

★☆★☆★☆★☆★☆★☆ OUR BENEFITS ★☆★☆★☆★☆★☆★☆

- Salary: negotiable and will be discussed in the interview

- Social insurance, Health insurance, Unemployment insurance, annual health check-up program,…in accordance with the Labor law

- PVI Insurance package that will include medical, accident and life insurance

- Performance bonus and 13th month salary

- Annual company outing trip, teambuilding and charity activities during the year

- 15 annual leave days and birthday leave paid

- Birthday, wedding and etc… allowances provided

Job Requirement

- University degree of Japanese Study, Linguistics, Interpretation major or related major to the job 
- At least 1 year of experience in Customer Service, Call Center, Agency Admin/ Support, Interpretation or Translation field
- Advanced MS Word, MS Excel and MS Access skills are a plus
- Demonstrated ability to handle multiple tasks
- Proficient in English and Japanese (from N2) both in speaking and writing
- A willingness to learn continuously and to adapt to new conditions.
Skills/Competencies:
- Excellent interpersonal skills; positive attitude and focus on customer service
- Experience in a fast-paced, high-pressure environment
- Ability to prioritize tasks while working with minimal daily supervision
- Experience in performing data analysis and performance tracking

More Information

  • Degree: College
  • Age: Unlimited
  • Job type : Permanent

Company Overview

Innovature Consulting

https://innovaturevietnam.com/Company size: 25-99
Innovature provides business and technology outsourcing services to clients in North America and Asian markets. We enable clients to become high-performance...Detail

Customer Service Executive (Japanese and English Speaking)

Innovature Consulting

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