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Công Ty TNHH SML Việt Nam

Since it began in 1985, the privately held SML Group has rapidly emerged as a world leader in manufacture and supply of garment trim to the apparel industry. As a truly global company,... Detail

Customer Service Executive/ Merchandiser


  • Laptop
  • Insurance
  • Allowances
  • Employee Shuttle Service
  • Health checkup
  • Training & Development
  • Salary review
  • Annual Leave

Job Description

  • Handle label order from receiving to shipment.
  • Reply any inquiry from customer.
  • Receive complaint from customer and find out the solution together with other department.
  • SOP set up in terms of account management and order management.
  • Build customer service culture and ensure high customer satisfaction on SML.
  • Ensure in time response (24 hours) to customer on inquiry & order management.
  • Ensure on time delivery to meet customers' expectation.
  • Ensue data accuracy to customer & operation team.
  • Handle daily, weekly and monthly report to supervisor.
  • Join in training to get full fill understanding about handling orders/queries.
  • Main contact of oversea requirement.
  • Maintains work flow by monitoring steps of the process.

Job Requirement

  • Good in English or Chinese
  • At least 1 year of working experience with customer services, solving problem… Experience on label/garment/printing is more appreciated.
  • Good at computer skill of Microsoft Works, Microsoft Excels, Microsoft Powerpoint
  • Good problem solving & communication skill with internal & external
  • Be Smart, honest, friendly, hard working, able to work under pressure, careful, active, teamwork and considerable.

More Information

  • Probationary period: 02 months
  • Working time: Office hours
  • Experience: 1 - 2 Years
  • Training opportunities: Have chance to join the trainings to improve skill
  • Colleagues: Friendly, enthusiasm
  • Benefit: Social insurance in according to Law
    Accident insurance 24/24
  • Holidays: 2 saturdays off/ month

Employment Information

Customer Service Executive/ Merchandiser

Công Ty TNHH SML Việt Nam

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